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    Project Operations Coordinator - Brighton, East Sussex, United Kingdom - Cloud9 Insight

    Cloud9 Insight
    Cloud9 Insight Brighton, East Sussex, United Kingdom

    2 weeks ago

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    Description

    This role requires a minimum of 3 days per week working from the Brighton office.

    To apply for this role please follow this link -

    Job Purpose:

    To provide comprehensive support to our Executive team and Project Management office on a wide range of coordinating, reporting, and administrative tasks. You will be expected to proactively work with key stakeholders to coordinate and oversee the improvement of business efficiencies as well as increase client project profitability and client satisfaction. In addition, complete planned and ad hoc administrative procedures across the business to be completed on time. Support the wider delivery team in meeting their utilisation targets and objectives.

    The Project Operations Coordinator will play a crucial role in ensuring the smooth and efficient functioning of our day-to-day client project management office and operations. You will have a can-do attitude with high and consistent levels of positive energy. You will be highly organised, enjoying organising others with great attention to detail. In this role, you will be highly dependable and trusted to be one step ahead to ensure others are efficient in the use of their time and the business can scale and achieve its growth targets through optimised use of resources and continuous improvement in our business processes.

    Role Responsibilities:

    • Proactively manage and organise office operations, including documents, and spreadsheets, as well as presentations preparation and review to support PMO and Executive teams.
    • Manage phone calls, emails, and correspondence with internal and external stakeholders including ensuring completion of follow-up by all parties.
    • Support day-to-day HR responsibilities such as supporting recruitment activities, updating sickness records, and approving holidays for the delivery and support teams.
    • Assist in the creation and maintenance of standard operating procedures (SOPs) to enhance operational efficiency.
    • Overall responsibility for resource management and scheduling.
    • Work closely with various departments to streamline workflow processes.
    • Maintain accurate and up-to-date records, and databases, and create and disseminate reports for all areas of the business as required including resource utilisation and project profitability.
    • Assist in data analysis to identify trends and areas for improvement.
    • Manage client or strategic Cloud9 projects from time to time as required through to completion with great communication on progress and meet deadlines as well as communicate and manage risks and barriers.
    • Support the Finance department as required from time to time such as reconciliation of invoices and purchase orders in addition to other ad hoc projects.
    • Collaborate with cross-functional teams to address operational challenges implement improvements and manage overall business change.
    • Ensure SharePoint, CRM, email, Dev-ops, and databases are up to date at all times including contracts. Support the business in creating the highest levels of NPS.
    • Support day-to-day office management including managing visitors experience.
    • Holiday cover for other operational roles as required.

    Experience Required:

    • Previous experience in a co-ordinating and administrative role
    • Excellent IT skills (Microsoft Office)
    • Project management experience
    • Excellent Customer Service in a client-facing role
    • Ability to thrive in a scaling environment
    • Good organisational and time management skills
    • Great attention to detail
    • Ability to work without direct supervision
    • Excellent standard of spoken and written English is essential
    • Flexible and willing to take on a variety of tasks and go above and beyond
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