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    Guest Services Supervisor - Cambridge, United Kingdom - Anderselite LTD

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    Full time
    Description

    We are currently recruiting for Guest Services Supervisor for a permanent opportunity with a leading property management and real estate services firm in Cambridge.

    In this role, you will oversee two primary areas of responsibility:

    Community Engagement & Event Coordination:

    • Collaborate with the Community Hub Director & Building Manager to plan and execute events and activities that foster a strong community connection within the building.
    • Promote relevant external events and initiatives to enhance residents' experiences.
    • Develop relationships with local businesses to provide exclusive offers and services to residents.
    • Act as the primary point of contact for event planning and execution.

    Team Leadership & Welcome Experience:

    • Lead and supervise the welcome team to ensure exceptional service delivery.
    • Manage day-to-day operations of the welcome team, including training and scheduling.
    • Provide a warm and efficient welcome experience for residents and guests.
    • Handle resident inquiries and requests promptly and professionally.

    Qualifications & Skills:

    • Previous experience in hospitality or events management preferred.
    • Strong leadership and team management skills.
    • Excellent communication and organizational abilities.
    • Ability to deliver exceptional guest services and handle challenging situations.
    • Fluent in English with a passion for creating positive guest experiences.

    If you thrive in a dynamic environment and have a passion for hospitality and community engagement, we encourage you to apply for this exciting opportunity.



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