- Managing Allocated Customer Accounts - customer satisfaction and P&L responsibility. This is not a role managing a Sales Team
- Identify and develop business opportunities in line with a clear commitment to meeting the current customer's requirements and delivering a high-quality service.
- Prospect for new customers that fit with the commercial and sales strategy and effectively manage them into the business.
- Oversee and Manage Account Managers performance.
- Be the first point of contact for allocated customers - maintain and develop relationships with all relevant contacts within the customers – regularly visit allocated customers
- Prospect for additional business within allocated customers
- Responsible for P&L and margin maintenance / development
- Obtain future significant changes in demand and forecast build information
- Assist Quality department in the commercial and contractual analysis of returned parts and Warranty Recall.
- Construct/Maintain customer application charts and listing of contacts
- Support Customer Service Planners to help resolve supply issues
- Support the Accounts Department to help resolve any invoicing queries
- Support the Purchasing Department to help resolve any commercial issue impacting customer account performance
- Be the voice of the customer within the Company.
- With the Head of Sales, develop and implement a sales strategy that aligns with the Companies goals for growth and profitability.
- Focus on complementing current customer portfolio.
- Develop the Battery Energy Storage Solution market – Liaise with other sites to ensure markets and potential customers are contacted, and aligned
- Develop monthly visit plans to potential customers – target minimum of 1-2 per month
- Attend industry events and conferences to identify new business opportunities
- RFQs – manage the response to the customer
- Review documentation received including contract review and present requirements internally
- Set timing for collecting the responses
- Set/agree margin with the Head of Sales and prepare QADS and quotations
- Meet quotation date within the agreed time frame with the customer
- Ensure documentation is catalogued and archived in line with certification and auditing requirements
- Ensure smooth handover of new customers to Account Managers / Business Development Managers
- Working on account management plans with the account managers
- Monitoring account managers in line with KPI's set by the Head of Sales
- Excellent communication skills
- Good leadership qualities
- Excellent interpersonal skills
- Understanding of the importance of customer service
- Ability to carry out personnel evaluations, set performance targets, engage new employees, identify and possibly deliver training.
- Must be self-motivated – the candidate will need to set themselves challenging targets and be responsible for delivering on given commitments
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Sales Account Manager - Monmouth, Monmouthshire, United Kingdom - Joseph Hughes Associates
Description
Technical Sales Manager
£45-53,000 very dep on experience + Bonus + Profit Share + Car Allowance+ Exceptional Benefits + Flexi hours
Global Engineering and Manufacturing business
Caerphilly area
This Technical Sales Account Manager role is an exciting newly created role within a global group of manufacturing companies. You are likely to be currently working for a Manufacturing or Engineering company and be experienced in a Technical Sales Manager or Account Manager or Business Development role. Experience in a Sales Engineer remit would be an advantage as would experience of working in the Automotive component or Aerospace or Engineering industry.
You are likely to be currently working for a Manufacturing company as a Sales Manager, Account Manager or in a Business Development role
· Experience in sales of technical or industrial products would be ideal
Previous Work Experience:
· Experience in sales of technical, capital equipment or industrial products in Sales Management
Specific Knowledge / Skills Competence:
You must have a minimum of 3 years + experience in a similar sales role and be able to commute to the manufacturing site on a regular daily basis.
Travel to work from;
Cardiff, Newport, Caerphilly, Blackwood, Tredegar, Pontypridd, Cwmbran, Bridgend, Merthyr, Swansea, Hereford, Gloucester, Hereford, Abergavenny
