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    Business Support Manager - Leeds, United Kingdom - Leeds Teaching Hospitals

    Leeds Teaching Hospitals
    Leeds Teaching Hospitals Leeds, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We are looking for an exceptional individual to join the Haematology Department, who is driven and can work in a fast-paced environment within the Oncology CSU.

    The post holder will oversee the Haemostasis & Thrombosis, Haemophilia, Anticoagulation and Haemostasis & Thrombosis services in the Haematology department. You will work closely in collaboration with the Business Manager, Deputy General Manager, Matron and Lead Clinicians who provide leadership to these services.

    The post holder will help deliver on the performance and delivery of the Haematology services, and will need to have a solid understanding and experience of delivering on cancer waiting times and access targets.

    Expected Shortlisting Date: 16 May 2024

    Planned Interview Date: 23 May 2024

    Main duties of the job

    The post holder will provide management support to the Haematology department. They will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels. This will include improving patient experience, delivering the financial plan, and contributing to waste reduction targets, achieving access targets for patients, and improving staff retention.

    About us

    Oncology CSU includes: Medical and Clinical Oncology, Specialist Palliative Medicine, Haematology, as well as Breast and Endocrine Surgery, Thoracic Surgery and Gynaecology Oncology. We are based in Bexley Wing at St. Jamess Hospital.

    Our values are part of what make us different from other trusts. They have been developed by our staff and set out what we see as important to how we work. Our five values are: Patient-centred, Collaborative, Fair, Accountable and Empowered. All actions and endeavours are underpinned by these values.

    Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and

    Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

    Job description

    Job responsibilities

    To provide business management support and leadership to the Oncology CSU, Haematology department, ensuring the provision of an efficient and effective administration service to support the delivery of quality service to patients, to agreed quality standards, in accordance with agreed activity levels.

    The post holder will be responsible for the management of a team of admin and clerical staff at various levels between bands 2-5 across Haemostasis & Thrombosis, Haemophilia and the anticoagulation service. They will assist in the performance development of the Haematology Department and ensure that services are delivered effectively, efficiently and in compliance with Trust Policies and Procedures. In addition the post holder will have a supporting role working closely with the business manager and over the duration of the secondment will develop and understanding of the other subspecialty areas within Haematology. The post holder will work closely with clinical teams and will contribute to network and alliance meetings as required. The post hold will maintain effective working relationships within a multi professional environment.

    3. ORGANISATIONAL CHART

    4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

    Responsible for the leadership and management of staff within the Haematology team as directed by the business manager, including performance and appraisal development, HR processes while taking a lead on the people priority agenda.

    Lead the recruitment and selection of admin staff where vacancies arise.

    To manage and support change within the organisation, being a waste reduction champion and encouraging and supporting others to adapt to new ways of working using the LIM methodology. Leading on service improvements as directed by the business manager.

    Assisting in the development of activity plans for the Department understanding the performance agenda and the management of patients across 18 week RTT and cancer pathways.

    Leading and motivating staff in the delivery of quality care across complex clinical and business environments and services.

    Participating appropriately and responding to PALS and support in the investigation of complaints as directed by the business manager.

    Person Specification

    Skills & behaviours

    Essential

  • Excellent written and verbal communication skills.
  • Strong interpersonal and relationship building skills.
  • Planning & time management skills.
  • To be highly organised and able to prioritise own workload and that of others.

    • Other Criteria

    Essential

  • Ability to perform and deliver under pressure of circumstances.
  • Ability to prioritise work of self and team effectively.
  • Excellent organisational skills.
  • Staff management skills
  • Evidence of ability to deal appropriately with conflict and resistance to change
  • Ability to analyse and present complex information in oral and written form
  • The ability to assimilate, analyse and disseminate information effectively

    • Qualifications

    Essential

  • Educated to degree level in a Business Management subject or equivalent level of experience
  • Extensive post qualification experience in a NHS environment
  • Career progression through continuing professional development

    • Experience

    Essential

  • Experience of developing & implementing organisational change
  • Successful operational management in a multi-professional environment
  • Day-to-day people management including appraisal and objective setting, recruitment, selection and retention of key personnel within the organisation
  • Experience of using PAS and Trust IT systems
  • Knowledge and application of key policies and procedures to include access targets; HR guidance, attendance management and Health and Safety
  • Detailed knowledge of the NHS service
  • Proficient in the use of PAS and Trust policies and procedures relating to 18wks and access management.
  • Knowledge of data protection requirements and experience of working with confidential and sensitive information
  • An extensive knowledge of patient admin processes within the Leeds Teaching Hospitals Trust and wider NHS
  • Track record of successful project delivery
  • An understanding of good practice and workforce planning, with the ability to apply knowledge to operational situations.
  • To have strong customer focus and experience of delivering a good customer service.
  • Assist in the development, promotion and documentation of methodologies and standard operating procedures for managing the service.
  • Professional
  • Excellent and proven IT skills
  • Knowledge of current developments, trends and practices in the CSU and the wider Organisation
  • Excellent management skills with a proven track record for success
  • Understanding of user education/training methods
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