Customer Service Officer - Salford, United Kingdom - Shoalter Automation

Shoalter Automation Salford, United Kingdom

Found in: Talent UK C2 - 1 day ago

Full time

Description

Salary

£23,760 + Incentives

Location

MediaCity (UKCS) & Remote (Offbeat)

Job Description

Customer Service Officer Role & Responsibilities

Handling a consistent volume of calls, emails and chats in an efficient and professional manner
Deliver excellent service in consulting solutions and improve customers' satisfaction level
Provide proactive follow up and quality services
Work closely with internal parties to ensure timely, efficient and effective service to customers
Support special, ad hoc projects to ensure the whole team runs smoothly

Requirements & Qualifications

Customer Service Officer Requirements & Qualifications

Post-secondary education or above with a minimum of 1 year customer service experience preferred
Good command of both spoken and written Cantonese and English
Mandarin is an advantage
Proficiency in using Microsoft applications and Chinese Word Processing
Excellent interpersonal and communications skills, with strong team spirit
Excellent service manner, responsible, punctual, self-motivated, positive thinking and willing to work under pressure
Shift duty is required, 5 days per week, Monday to Sunday

About us

Shoalter Automation (UK) Ltd, a subsidiary of the HKTV Group, is embarking on an innovative and ground-breaking new venture. As a global pioneer, we are introducing the first fully automated convenience stores to the UK market and beyond.

Leveraging cutting-edge robotics, custom-engineered machinery, and intelligent software informed by the HKTV Group's vast expertise, our goal is to establish a frictionless shopping experience that will transform the industry while addressing contemporary challenges.

To bring our vision to life, we are continually seeking skilled professionals to join our team, where diversity, equity, and inclusion are core principles. We are dedicated to fostering a supportive and inclusive work environment for all employees, offering ample opportunities for professional development.

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