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    Receptionist / Clerical Officer - London, United Kingdom - Hywel Dda University Health Board

    Hywel Dda University Health Board
    Hywel Dda University Health Board London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    The Occupational Health Service for Hywel Dda University Health Board is seeking an Occupational Health Receptionist/Clerical Officer to work with the experienced administrative team for the Service.

    Various part time hours are available and the number of hours offered will be dependant on the successful candidates at interview.

    Main duties of the job

    Duties will include answering the telephone, reception duties, arranging clinics, updating and managing electronic referrals to the service and responding to enquiries; electronic, verbal and face to face.

    These roles within Occupational Health are both interesting and diverse, together with being extremely busy as there is a daily need to liaise with service users, including staff and managers, other services such as Infection Prevention and Control, Health and Safety Managers, Workforce etc; so a professional and sympathetic personal and telephone manner is vital for the role.

    Staff working in the Organisation will come from a variety of multicultural backgrounds, so the post-holder must be able to support those with cultural or language difficulties.

    The Occupational Health Service is also aiming to provide a paper free service so a good level of computer literacy is essential for the post.

    About us

    Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

    Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

    Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

    48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

    Numerous locations providing mental health and learning disabilities services;

    Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

    Job description

    Job responsibilities

    You will be able to find a full job description and person specification attached within the supporting documents.

    The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

    The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

    Interviews will be held on 23/05/2024.

    Person Specification

    Qualifications and Knowledge

    Essential

  • Good standard of education
  • Numeracy and Literacy Skills

    • Experience

    Essential

  • A good knowledge of IT

    • Desirable

  • Office / Administrative experience

    • Language Skills

    Desirable

  • welsh speaker (Level 1)
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