- Deskside Services Manager will be the Customer' point of contact, He will be accountable for compliance with customer policies.
- Work with Service providers and make sure that they adhere to SLA and Service provider tech provide support to Client.
- Partner with Service desk and UX command center team.
- Manage and lead Field service technicians for Dedicated and Dispatch sites.
- Contribute, participate in lead account review meetings with Client leadership within a mutually agreed upon cadence.
- Manage Deskside/Field Service technical support to client devices and coordinate with UX command center team for maintenance and break/fix activities.
- Manage Deskside/Field Service technician resolving Incidents and Problems associated with EUC Devices and Software, and provide break/fix support, advice, and assistance to Client.
- Field service team adhere to Client's enterprise and workplace-specific security and data privacy policies.
- Responsible to manage Field service team supporting the End Users by copying data, performing backups and restoring data and backups to the replacement EUC Device.
- Manage Field service team provide updates to Incident and Problem tickets in the ticketing tool to reflect actions taken to resolve such Incident or Problems.
- Assets management, reconciliation and disposal coordination.
- Manage or oversee, as appropriate, all IMAC for all EUC-related Equipment, Software, and related Services at designated Client Sites.
- Coordinate, plan, and schedule IMAC with all affected IT functions (whether the function is included within the Services provided by Provider, is a Client-retained function, or is provided by a third party).
- Dispose of the EUC Device in a manner that is in compliance Client-specific policies and procedures.
- Make sure Field Service team have dedicated on-site Provider Personnel who speak English and the applicable local language at Client Sites to provide EUC Services to the designated VIP End Users during local business hours as further defined in the Client ITSM Tool;
- Manage Field service team provide Equipment support including, Desktop Devices, Mobile Devices, display screens and video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, projectors,
- Provide the vendor management of OEM warranty for repair service including but not limited to corporate workstations & mobile devices – in most cases this includes preparing the defective equipment for shipment back to the OEM through the client's onsite shipping department including dispatch sites and tracking / managing the claim through the entire life cycle.
-
Team Leader
2 days ago
NFP People Limited Leeds, United Kingdom**Team Leader** · A fantastic opportunity has become available to work as a Team Leader for our client, a Deaf led charity, committed to creating a future where there are no barriers to good health and well-being for Deaf people. · They provide services directly in British Sign L ...
-
Team Leader
1 week ago
the lawnswood arms Leeds, United Kingdomfull time positions available for a team leader. working in a busy pub/restaurant, MUST have at least two years experience within the hospitality industry preferably at team leader level or higher. must be flexible and available to work evenings and weekends. 40+ hours per week. ...
-
Team Leader
5 days ago
the lawnswood arms Leeds, United Kingdomfull time positions available for a team leader. working in a busy pub/restaurant, MUST have at least two years experience within the hospitality industry preferably at team leader level or higher. must be flexible and available to work evenings and weekends. 40+ hours per week. ...
-
Team Leader
5 days ago
The Bagel Factory Leeds, United Kingdom**Part Time Team Leader needed in Leeds** · **This is a permeant position, hours/ shift patterns can be discussed but must be flexible and available throughout the week.** · **Come on Board** · We are one of the leading bagel retailers in the UK, serving super-fresh bagels, tasty ...
-
Team Leader
1 week ago
EMED Group Leeds, United KingdomWe have a fantastic opportunity for two Team Leaders (Operations Supervisor) to join our team based in Leeds PTS Operations - These roles will be based on a 4 on 4 off shift pattern. · Overall Purpose · - The Team Leader is primarily responsible for the day-to-day service deliver ...
-
Team Leader
6 days ago
Inspire North Leeds, United KingdomElevate Young Lives: Lead, Support, and Make a Difference with OWL's Team Leader Role · As a Team Leader at OWL, you will play a pivotal role in the efficient day-to-day management of our housing-related support services. You will lead and manage operational teams, ensuring that ...
-
Team Leader
4 days ago
Inspire North Leeds, United Kingdom**_Are you searching for your next opportunity to lead a team and make a difference_**_? This could be the role for you_** · Are you passionate about making a real difference in the lives of young people facing homelessness? Are you a natural leader who thrives on providing guida ...
-
Team Leader
2 days ago
Leeds Teaching Hospitals Leeds, United Kingdom**Job Title**: Team Leader Maternity Reports to: Matron Band: 7 Department: Maternity - Fetal Assessment Unit Location SJUH/LGI LTHT is made up of two large teaching hospitals, and has an annual birth rate of over 10,000. The post holder will work at both acute units and liaise w ...
-
Team Leader
5 days ago
Vue Leeds, United Kingdom**THE TRAILER - THE ROLE** · We are looking for a Team Leader who is passionate about great customer service to join the team here at Vue. · **ACT 1 - WHAT YOU'LL BE DOING** · As a Team Leader in one of our cinemas you will be a key part of the management team and have Duty Manag ...
-
Team Leader
2 days ago
REL Field Marketing Leeds, United KingdomWhat's the role about?: · **Field Team Leader - **Weekend Working** · **Can you motivate a Team and deliver a great service?** · **Join us and lead a team of brand samplers, to deliver and delight our brands** · **Part Time, Permanent** · **Package**: £15,120 to £16,632 per annum ...
-
team Leader
1 day ago
The Disabilities Trust Leeds, United Kingdom. · **Team Leader** · Scholes, Leeds · **Salary: £13.55 per hour -** · Hours: Flexible working hours available · **Why join us?** · **The Disabilities Trust is a charity that aims to improve the lives of people** · **with brain injuries in the UK.** Our assessment centres, rehabi ...
-
Team Leader
1 week ago
SSP Leeds, United Kingdom**Everyone regardless of age starts on £11 per hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, ca ...
-
Team Leader
1 week ago
Aston Charles Leeds, United KingdomAs a result of exciting growth, this global-leading insurance broker is seeking a talented Team Leader within its Leeds city centre office. · Our client is very much a household name company; a business whose client list also includes some of the most well-known organisations acr ...
-
Team Leader
3 days ago
SSP Leeds, United Kingdom**Everyone regardless of age starts on £11.30 per hour.** · You may be wondering who are SSP? Well, we're one of the best kept secrets in Hospitality and Retail. · You may not know us by name, but you will know us from our brands. We are the leading operator of restaurants, bars, ...
-
Team Leader
4 days ago
SSP Leeds, United Kingdom**Team Leader** Team Leader at Starbucks Leeds Bradford Airport** · **Contract**:Permanent /Full time** · **Hours per week: 30 hours** · **Pay rate: £11.70 per hour -** plus additional £1.50 per hour for all hours worked between midnight and 6am · **Shift patterns: 3am - 11pm** · ...
-
Team Leader
2 days ago
Leeds Jewish Welfare Board Leeds, United Kingdom**Team Leader** · Salary**:£22,300.02 per annum** · **37.5 hours per week 5 days out of 7 including bank holidays** · Location: Based at LS17 · **Benefits: Free enhanced DBS, Full paid training, Employee Assistance Programme.** · We are looking for a passionate and dedicated Team ...
-
Team Leader
1 week ago
Environment Agency Leeds, United KingdomNumber of jobs available- 2 · - Region- Yorkshire and the Humber · - City/Town- Leeds, York · - Building/Site- Lateral, Foss House · - Grade- Staff Grade 5 · - Post Type- Fixed Term · - Working Pattern- Full Time · - Role Type- Operational Delivery · - Salary Minimum- £37,462 pro ...
-
Team Leader
2 days ago
University of Leeds Leeds, United Kingdom**Team Leader (Catering and Hospitality)**: · **Salary: Grade 4 plus meals (£20,761 - £23,279 p.a. depending upon experience)** · This role will be based on the University campus. We are open to discussing flexible working arrangements. · **Do you have experience of working in ca ...
-
Team Leader
1 week ago
Atlanta Group Leeds, United Kingdom**HYBRID ROLE** · Our Operations Team Leader helps us to shape our operations. You will manage the day to day activity of your team, ensuring we run as smoothly and as efficiently as possible to support the customer journey. · **How will you do this?** · Joining our Safeguard bus ...
-
Team Leader
1 week ago
Atlanta Group Leeds, United KingdomOur Operations Team Leader helps us to shape our operations. You will manage the day to day activity of your team, ensuring we run as smoothly and as efficiently as possible to support the customer journey. · **How will you do this?** · Joining our Safeguard business unit, you wi ...
Data Management Team Leader - Leeds, United Kingdom - Cognizant
Description
Cognizant has an exciting opportunity for an experienced and collaborative Field Services Manager to join our inclusive and thriving team.
This full-time Deskside Services Manager role is based in Leeds. As a Deskside Services Manager, you will manage field and deskside services teams spread across Europe.You will ensure continuity of delivery to meet and exceed customer expectations and be accountable for compliance with customer policies.
To Serve as Deskside Services Manager ensuring continuity of delivery to meet and exceed customer expectations.Prior experience in a Deskside Services Manager position and a desire to deliver exceptional support with a strong focus on continual service improvements
Good years of direct work experience managing a collaborative support team operating in Microsoft environments for end users and/or MSP experience
Experience as a Lead supporting field support/Deskside technicians
Excellent troubleshooting resolution skills of computer systems, mobile devices and other tech products, including mobile device management MDM, iOS/ Android, Mac, Windows and Linux
You can pursue innovative career tracks and opportunities here
You can enhance your professional development through education and dedicated training
We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.