Jobs
>
Birmingham

    Customer Success Manager - Birmingham, United Kingdom - QAD Inc.

    QAD Inc.
    QAD Inc. Birmingham, United Kingdom

    2 weeks ago

    Default job background
    Description
    QAD is building a world-class SaaS company, and we are growing.

    We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

    We are a virtual first company and your primary work experience will be virtual / working from your home.

    Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

    QAD is seeking an experienced Customer Success Senior Manager who will manage, direct and motivate a team of Customer Success Managers in EMEA.

    manage activities and deployment of CSMs with a focus on achieving and surpassing sales support goals and priorities.

    You will provide updates to Sales management team on accounts, account development for active revenue and funnel for passive revenue, Visions and account plan metrics and funnel.

    In addition, you will be responsible for monthly planning programs, lead generation, Vision closing and Health check program.

    Apart from this, you will be responsible for employee performance development, career planning and training in customer service skills, products and sales.

    Travel is required to customer sites and QAD arranged events (20%-40% of the time, as necessary)
    Customer success and sales experience is necessary for this role.
    This is a fully remote opportunity from the UK.
    Establish goals for CSMs and support staff. Manage implementation of goals—monitor communication, activities and priorities and oversee deployment of staff to ensure that goals are met.

    participate in Region Sales strategy for active revenue including Focus areas (products/services), large opportunities; participate in account/opportunity development and strategy plans with (active) Sales in a Challenger approach; support Sales in developing customer-facing content.

    Communicate these directives to Customer Success team in geographic area. Facilitate new processes, tools, communications, methodologies and training to ensure Customer Successprogram's success across teams and departments throughout QAD.

    present and communicate forecasts and results regarding Visions, account plans, customer care, UCA and lead gen to Direct Sales Management on a regular basis.

    Support lead generation program for Customer Success installed base accounts.

    Work with regional and corporate Marketing to gather requirements and features from customers and their communities to augmentsales, marketing, development, support, product management, and business and technology partnerships.

    Establish staffing and training needs, goals and timetables to support growth goals. Provide feedback for performance development and succession planning. Work with staff to define personal development goals and succession planning implementation.
    Bachelor's in Business, Marketing or any other relevant field
    Experience: 4-5 years of customer success management experience ; 4-6 years of previous experience in sales or customer success in ERP, SaaS or software will be of significant importance;
    Fluent English communication skills both spoken and written are mandatory
    Proven ability to manage detail on multiple projects simultaneously.
    Has thorough knowledge of the organization's products/services.
    Personify a 'lead by example' management style, with a willingness to get into the trenches with your team when needed
    We provide programs that help you strike a healthy work-life balance.
    Opportunity to join a growing business, launching into its next phase of expansion and transformation.
    Collaborative culture of smart and hard-working people who support one another to get the job done.
    Compensation packages based on experience and desired skill set
    QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. QAD calls these companies Adaptive Manufacturing Enterprises.

    QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

    QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background.

    QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    #
  • Experis LTD

    Customer Success Manager

    1 week ago

    Experis LTD West Midlands (Region), United Kingdom

    **Customer Success Manager / Service Manager (M365)** · Looking a Customer Success Manager or Service Manager that has experience in **Microsoft Dynamics** arena. You will be working for a Service Integrator and work with customers to **manage / enhance / develop their Microsoft ...

  • Bright Executive

    Customer Success Manager

    1 week ago

    Bright Executive Redditch, United Kingdom

    Customer Success Manager · Redditch · UK / Account Management / Project Management / Customer Success / SaaS / B2B / Software · £70,000 base £100,000 OTE + Benefits · An exciting opportunity for an experienced account executive or customer success manager to join a thriving team ...

  • Guesty

    Customer Success Manager

    2 weeks ago

    Guesty Birmingham, United Kingdom

    Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve ...

  • Venn Group

    Customer Success Manager

    6 days ago

    Venn Group Leamington Spa, United Kingdom

    **Customer Success Manager Required** · Duration: Permanent · Location: Remote · Hours: 37.5hrs (Monday to Friday 09:00am - 17:00pm) · Pay Rate: £35k - £39k Per annual (negotiable for the right experience) · - Support customers as they transition from sales prospects, building cl ...

  • Venn Group

    Customer Success Manager

    1 week ago

    Venn Group Leamington Spa, United Kingdom

    **Customer Success Manager Required** · Duration: Permanent · Location: Leamington Spa (Remote working, bar quarterly meetings) · Hours: 37.5hrs (Monday to Friday 09:00am - 17:00pm) · Pay Rate: £35, ,000 Per annual (Plus £10k Bonus) · - Support customers as they transition from s ...

  • Yumpingo

    Customer Success Manager

    1 week ago

    Yumpingo Birmingham, United Kingdom

    Enterprise Customer Success Manager · Department: UK, Commercial · Employment Type: Full Time · Compensation: £35,000 - £45,000 / year · We are looking for an Enterprise Customer Success Manager with a challenger mindset, to ensure our customers get the most value out of the ...

  • Reimin Reid

    Customer Success Manager

    1 week ago

    Reimin Reid Birmingham, United Kingdom

    IT Sales - Customer Success Manager - Infrastructure Planning Software · Location: · UK Wide (Remote) · Salary: · £60k BASIC + Bonus + Excellent Benefits · Ref: · Role: · This thriving and well-established organisation specialises in supplying infrastructure planning softw ...

  • SCC

    Customer Success Manager

    1 week ago

    SCC Birmingham, United Kingdom Permanent

    Contract Type · : Permanent Salary Package: Competitive plus company car/car allowance large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year · Hours: am – pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours ...

  • Reimin Reid

    Customer Success Manager

    2 weeks ago

    Reimin Reid Birmingham, West Midlands, England, United Kingdom Permanent

    IT Sales - Customer Success Manager - Infrastructure Planning Software · Location: · UK Wide (Remote) · Salary: · £60k BASIC + Bonus + Excellent Benefits · Ref: · Role: · This thriving and well-established organisation specialises in supplying infrastructure planning softw ...

  • Lorien

    Customer Success Manager

    1 week ago

    Lorien Co. West Midlands, United Kingdom

    Customer Success Manager (German Speaker) · Pre IPO Unicorn SaaS Scale Up · Leadership role · £80K Base + 25% Bonus (OTE = £100K+) · Equity options · West Midlands HQ · Onsite parking + Electronic vehicle scheme · The Company · You will be joining an established Software busi ...

  • Lorien

    Customer Success Manager

    5 days ago

    Lorien West Midlands, United Kingdom

    Job Description · Customer Success Manager (German Speaker) · Pre IPO Unicorn SaaS Scale Up · Leadership role · £80K Base + 25% Bonus (OTE = £100K+) · Equity options · West Midlands HQ · Onsite parking + Electronic vehicle scheme · The Company · You will be joining an established ...

  • Reimin Reid

    Customer Success Manager Software

    1 week ago

    Reimin Reid Birmingham, United Kingdom

    IT Sales - Customer Success Manager - Infrastructure Planning Software · UK Wide (Remote) · 60k BASIC + Bonus + Excellent Benefits · This thriving and well-established organisation specialises in supplying infrastructure planning software into the utilities vertical. Since inc ...

  • SCC

    Principal Customer Success Manager

    6 days ago

    SCC Birmingham, United Kingdom Permanent

    Contract Type · : Permanent Salary Package: Competitive plus car/car allowance, large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year · Hours: am – pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrang ...

  • QAD, Inc.

    Customer Success Senior Manager EMEA

    1 week ago

    QAD, Inc. Birmingham, United Kingdom

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. · Company Description · QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve rel ...

  • Bonbon Languages

    German Speaking Customer Success Manager

    1 week ago

    Bonbon Languages Birmingham, United Kingdom remote

    The job is 3 days a week in the Wst Midlands. Must be able to re locate to West Midlands · Salary: £73K - £85K per year plus a potential 25% bonus on top Hours: 8.30am - 5.30pm Monday to FridayWe are recruiting for a Customer Success Manager for a brilliant tech SAAS business, w ...

  • Manucomm Recruitment

    Commercial Manager

    3 days ago

    Manucomm Recruitment Birmingham, United Kingdom Full time

    Commercial Manager FMCG · South West · £46-48K Plus excellent bonus OTE and car allowance Home working possible · My client - A successful and established FMCG food / drink manufacturer is looking to recruit a Business Development Manager / Commercial manager for their modern m ...

  • Build People

    Commercial Manager Construction Build, Interiors

    1 day ago

    Build People Birmingham, United Kingdom Full time

    Commercial Manager – Construction Build, Interiors & Refurbishment · c£70k - £80k · Car Allowance · Additional Benefits · The Company · My client is a dynamic and specialist interior fit-out contractor operating in a variety of sectors ranging from leisure & hospitality, high end ...

  • Verto People

    Sales Engineer

    3 days ago

    Verto People Birmingham, United Kingdom Full time

    Area Sales Manager / Sales Engineer / Business Development Manager required to join a leading supplier of bearings and MRO products in the Midlands. · The successful Area Sales Manager/ Sales Engineer / Business Development Manager will work remotely covering the West Midlands, r ...

  • Itihaas

    Restaurant Operations Manager

    19 hours ago

    Itihaas Birmingham, United Kingdom Full time

    Company Overview: Join our dynamic team at Itihaas, a vibrant dining establishment known for its exceptional cuisine and warm hospitality. We are committed to providing unforgettable dining experiences and are seeking a skilled Restaurant Operations Manager to lead our team to co ...

  • Tonic Talent

    General Manager

    1 week ago

    Tonic Talent Birmingham, United Kingdom Full time

    General Manager - Late Night, Wet Led Venue - Birmingham City Centre - up to £40,000 plus tips · Tonic are assisting our client's search for a General Manager for their stunning late-night, wet-led venue. As General Manager, you will have autonomy over the whole business, report ...