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    Customer Success Manager - Birmingham, United Kingdom - Yumpingo

    Yumpingo
    Yumpingo Birmingham, United Kingdom

    1 week ago

    Default job background
    Description
    Enterprise Customer Success Manager


    Department:
    UK, Commercial


    Employment Type:
    Full Time

    Compensation:
    £35,000 - £45,000 / year

    We are looking for an Enterprise Customer Success Manager with a challenger mindset, to ensure our customers get the most value out of the Yumpingo service by delivering new insights and driving their thinking in new and different ways.

    You will build strong relationships with our clients, understand their needs, and provide strategic guidance to help them achieve their business goals through the use of the Yumpingo services.

    Your role will involve proactive communication, strategic planning and project management to drive customer retention and growth.

    You will collaborate closely with cross-functional teams, including Sales, Product, Onboarding and Support, to advocate for the customers' needs and ensure a seamless customer experience.

    The right person will have a keen eye for identifying opportunities, mitigating risks, and making informed decisions to achieve business objectives.

    Develop and implement strategic account plans, including clear milestones and success metrics, to drive customer adoption, retention and expansion.

    Take a proactive approach to key projects to deliver measurable results and outcomes.

    Establish strong relationships with key stakeholders, from senior management to executives, to understand business objectives and strategies in order to provide strategic guidance on how to leverage our products or services to achieve those goals.

    Monitor customer usage data and trends to identify upsell and cross-sell opportunities.

    Collaborate with the Sales and Onboarding teams to ensure a smooth launch of new clients and set them up for success, including product demonstrations and training.

    Work collaboratively with our product and data teams to advocate for customers' needs and feedback within the organisation.

    Collaborate with the Marketing team to create customer case studies, testimonials, and other materials to highlight customer success stories.

    Continuously seek opportunities to optimise processes, enhance efficiency, and improve overall business performance
    2+ client service / account management / customer success experience. It would be a bonus if you have hospitality sector management experience.
    ~ You'll need to be comfortable speaking with varying different job roles from servers all the way up to CEOs.
    ~ Strong project management skills. You'll need to be able to juggle multiple tasks and projects consistently
    ~ Strong emotional intelligence, with the ability to anticipate client needs.
    ~ Analytical and process-oriented mindset to interpret data and derive insights.
    ~ Experience in the technology industry or SaaS (Software as a Service) is preferred.
    ~ Being part of our progressive 'Global & Remote First' culture
    Salary and quarterly bonus plan to attract the best
    Company laptop
    Generous holiday allowance
    #
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