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    Part Time Service Support Administrator - Birmingham, United Kingdom - Williams Lea

    Williams Lea
    Williams Lea Birmingham, United Kingdom

    1 week ago

    Default job background
    Part time
    Description
    This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
    time type Part time
    Multi Services Assistant

    Contract:
    Full Time, Permanent
    Shifts: 20 hours per week, Monday – Friday, 10am - 2pm but we are open to discuss working hours at interview stage
    Williams Lea seeks a Multi Services Assistant to join our team

    Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

    Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

    The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager.

    Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.

    The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision.

    This role will cover a number of our service areas and will require a high level of multi-skilling.
    Managing a structured and efficient workflow for all service areas within your remit
    Ensuring that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
    Regularly reviewing services to ensure continuous improvement of their delivery
    Ensuring stationery, facilities and other equipment are properly utilised and maintained
    Participating in cross departmental and site projects or other adhoc requests as assigned by the Team Leader or Admin Support Manager
    Supervising and assisting at events (including evening events as agreed overtime)
    Maintaining general stock management of the onsite coffee machines
    Manage desk and room bookings via Condeco, reporting trends to Team Leader and Admin Support Manager
    Deliver an exceptional file management service
    Collect and complete any information required for billing or client charge back data
    Extensive computer and data related tasks
    Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
    Experience working on Microsoft Office programmes
    Excellent customer service skills, confident in liaising with Clients and strong communication skills
    Client-focused approach to service provision through personal commitment to their business
    Ability to work under pressure within tight deadlines with flexible approach
    Build and grow relationships with key Clients and service users
    Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
    We believe in supporting our employees in both their professional and personal lives.

    As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

    Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.

    Life Assurance
    Private Medical Insurance
    Health Assessments
    Discounted gym memberships
    Referral Scheme
    You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects
    Equality and Diversity

    The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law).

    If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

    Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
    #
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