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    Senior IT Technical Support Engineer - Middlewich, Cheshire, United Kingdom - KPI Technology

    KPI Technology
    KPI Technology Middlewich, Cheshire, United Kingdom

    3 weeks ago

    Default job background
    Description
    Hours – Monday to Friday 9am – 5pm (With 1 week in 4 on call and occasional weekend working).
    Company van provided (including a fuel card for business use)/ OR Expensed Mileage
    Workplace pension
    Free parking
    28 days annual leave

    To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.


    • To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and telephone equipment.
    • To work towards and complete Microsoft Certifications for IT Professionals
    • To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.
    • To proactively implement policies and procedures.
    • Personal Qualities and Skills
    • Flexible and willing to learn
    • Have skills and knowledge around networking, firewalls and routing protocols.
    • Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies.
    • Extensive use of all currently supported Microsoft Operating Systems.
    • Extensive use of Microsoft Office.
    • Strong understanding of WAN & LAN networking concepts including: Microsoft certified desirable

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