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    Customer Support Advisor - London, United Kingdom - Rooser Limited

    Rooser Limited
    Rooser Limited London, United Kingdom

    1 week ago

    Default job background
    Description
    1 in 3 fish harvested from our oceans never make it onto a plate. At Rooser, we're on a mission to eliminate the world's seafood waste. We're building the world's first seafood trading platform dedicated to connecting seafood processors with wholesalers.

    We want to eradicate the fragmented processes and volatility that plague the industry & get seafood flowing more efficiently through the supply chain.

    As a perishable product, increased speed means longer shelf life and, ultimately, less waste.

    That's why we're looking for the most talented and passionate people to join us on our mission and help turn this vision into reality.

    With backing from Index Ventures (Etsy, Farfetch and Just Eat), Google Ventures (Uber, Stripe, StockX) and Point Nine Capital (Zendesk, DeliveryHero, Revolut), we're not alone in believing in this vision.

    Leave your ego in the harbour - a high-performance crew functions on passion, not egos.
    ~ It's our duty to ensure our buyers always find the right product at the right time, price, and quality. As a member of our Support team, you'll represent the customer's voice across the company. As your knowledge and experience grow, you'll have opportunities to help inform our product roadmap to ensure we continue to build the things seafood experts want.
    Being the first point of contact for all customer queries to Rooser via Phone, Email, WhatsApp and Live Chat
    Working with our internal teams to provide feedback on customer insights to help drive improvements throughout Rooser

    Helping our customers get started with Rooser through training and dedicated support to help guide them throughout their journey.

    Creating and updating our online help documentation and videos so our users can resolve their issues as quickly as possible.

    You're good at solving customer problems and exceeding their expectations to deliver great service.
    You're a great listener and communicator - fluency in both English and French is a must
    Zendesk) or the methods we use to serve customers.
    You're a fan of early mornings and coming to the office
    You want a fully remote role and early mornings are not your thing
    Aside from playing a crucial role in our mission to eliminate the world's seafood waste, you'll get...
    Benefits package that includes access to private health insurance, income protection, life insurance and employee assistance programmes.
    Flexible working that provides a combination of remote working and face-to-face collaboration in our modern office spaces.
    Work away opportunities for up to 30 days per year.
    #
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