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Peterborough

    2nd Line Support Engineer - Peterborough, United Kingdom - Concept Resourcing

    Concept Resourcing
    Concept Resourcing Peterborough, United Kingdom

    3 weeks ago

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    Description

    Job title: 2nd Line Support Engineer

    Location: Peterborough (onsite)

    Salary: 30-35,000 per annum + package

    Concept are working with a growing IT Managed Service Provider who are looking to add a talented 2nd line Engineer to their established customer support team.

    This is an exciting opportunity to gain hands on experience across a variety of projects, utilising your experience across different tech stacks, while working for an established local business that values providing expert levels of service to customers.

    This role will involve a mixture of remote and onsite support, software deployments, and hardware configurations and installs. Training and mentorship will be provided throughout, but we would be looking for an individual with a strong basis of knowledge around infrastructure support.

    Required Experience

    • Previous 2nd line level experience in either an internal facing or MSP environment.
    • Excellent communication and customer service skills.
    • Experience troubleshooting both software and hardware issues, and able to create methodical solutions.
    • Experience in deploying onsite hardware and software deployments.
    • Strong experience with Microsoft AD and Exchange.
    • Knowledge of Windows server.
    • Networking experience including switch configuration, routing protocols, Firewalls, and VPNs.

    If you'd be interested in finding out more details about this position, please apply with an up-to-date copy of your CV.

    2nd line Support Engineer / Infrastructure Support / Support Analyst / Managed Service Provider / Hardware / Software / Windows / Microsoft Office 365

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