Jobs
>
London

    Tour Leader Manager - London, United Kingdom - Travelopia

    Travelopia
    Travelopia London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Our mission is simple, to Improve life through travel. Exodus Travels is one of the world's leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide.

    Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years.

    Our values are to Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, they underpin the work that we do and act as a reminder of why we do it. We are looking for people who can embrace our values and live them every day.

    Summary

    Our tours are sourced via a huge range of DMCs globally. But in Europe many of our trips are contracted directly via a team of Product & Operations Managers and the Leader Manager will feed into this team known as Self-Operated. The goal of this team is to deliver the best customer on-trip experience on these self-operated trips - and you will help deliver this through choice and management of inspirational tour leaders, across Italy, France, Spain and a small selection of other European destinations.

    The Opportunity:

    We are looking for a Tour Leader Manager to join our team in Surbiton, UK. You will be responsible to manage the tour team of up to 40 depending on the season. We are looking for someone with strong leadership skills and someone passionate about the travel industry. You will oversee on-tour leader performance by analysing feedback from customers and tour leaders by departure, and action any feedback to drive positive change.

    What you will be doing:

    • Recruit all Tour Leaders with the very best expertise for our directly contracted self-operated Exodus tours
    • Be responsible for and log legal requirements including travel insurance renewal, first aid certification, passport and visa requirements, and check guide certifications and qualifications
    • Understanding of local/national/EU work legislation applicable to Exodus tours regarding leader qualification requirements
    • Negotiate Leader daily rates and mitigate travel costs in line with agreed budgets and guidelines
    • Build out schedule for the following 12 months in line with Product Managers and assign leaders to each trip according to qualification requirements and leader availability & experience
    • Maintain regular and positive communication with Tour Leaders, providing support and training either in-person or virtually
    • Support Leaders with any on trip problems, challenges and operational changes
    • Manage work under pressure when last minute rescheduling of leaders if needed throughout the season due to capacity changes or emergency situations, working in collaboration with local guide agencies as needed
    • Keep leader management processes updated and efficient to optimize workload and teamwork
    • Participate in the Leader of the Year Awards and manage content of webpages related to leaders (Expert leaders, Leader Awards, Hall of Fame)

    Training and People Management:

    • Provide Leaders with full training regarding our expectations on our tours in terms of health and safety requirements, on-tour logistics and organization, booking monitoring, post-tour reporting and expenses systems, to help set leader expectations
    • Support and share documentation such as Leader Handbook and other online training documents in coordination with Product Managers, Operational Quality team and other relevant depts
    • Visit leaders in destination for continued communication and assessment & to understand logistics and tackle potential challenges
    • Assist Customer Services and Customer Operations team with any complaints and feedback

    Accounting and Administration:

    • Manage trip funds, trip expenses and manage and log budgets for upcoming seasons
    • Accounts support on payments and invoicing relevant to role
    • Support Leader Travel process for pre/post tour dates
    • Manage vehicle-related tasks/admin in collaboration with fleet manager: vehicle storage & maintenance, legal requirements, leader training, and any related paperwork
    • Provide leaders with the correct branded collateral and branded clothing, ensuring this is worn and used consistently on trip.

    What we are looking for:

    • A motivated and inspiring individual to help deliver outstanding experiences to our customers and profit to the business
    • Experience of Leader Management in a travel or tour operator business
    • Excellent attention to detail and organisational skills
    • An inspiring leader who can offer constructive feedback to drive and improve excellent service scores
    • Good written English, second language of Italian beneficial but not essential
    • A willingness to learn and develop and challenge process and ways of working to find a better solution
    • Ability to prioritise and manage workloads on a day to day basis
    • An understanding or experience in outdoor or adventurous activities such as trekking, walking or cycling
    • 1 – 2 days a week in the Surbiton office.

    Our Commitment to Equity, Diversity & Inclusion

    Together we will cultivate a diverse, equitable and inclusive environment, where all our people can flourish and are encouraged to be their unique selves. We are committing to implement meaningful change within our culture by increasing awareness of and counteracting unconscious bias, eradicating systemic barriers, embracing diversity, and engaging all employees in the process.

    Our Commitment to People, Places & Planet

    Exodus Adventure Travels has always been passionate about making a positive impact on the people we meet, places we visit and the planet we explore. With all of our adventures, we engage and support the people of local communities and the nature that surrounds them.

    We're extremely proud of becoming a Certified B Corp. This global stamp of approval recognises Exodus Adventure Travels as a purpose-driven company dedicated to continuous improvement and becoming 'even better' in terms of our social and environmental impact, using travel as a force for good.

    #J-18808-Ljbffr
  • Nexus Recruitment

    Team Leader Block Management

    1 week ago

    Nexus Recruitment London, United Kingdom

    Nexus Recruitment have been exclusively instructed on a position for Block Management Team Leader to lead the residential department within a renowned managing agent in London. The team is made up of 7 PM's to oversee, all of whom will fall under your management. Our client has b ...

  • Go Panda

    Leader Driver for Hub Management

    3 weeks ago

    Go Panda London, United Kingdom

    : · Go Panda, a leading provider of bike sharing services, is seeking a dedicated and proactive Leader Driver to oversee hub operations and manage a team of drivers in our dynamic environment. As a Leader Driver, you will play a crucial role in ensuring the smooth functioning of ...

  • Guy's and St Thomas' NHS Foundation Trust

    Referral Management Team Leader

    3 weeks ago

    Guy's and St Thomas' NHS Foundation Trust London, United Kingdom

    The Referral Management Service at Guy's & St Thomas' NHS Foundation Trust is seeking a Team Leader to support the running of the service. The post is a full-time role which involves working cross-site and reporting to the Assistant Service Manager · **Duties include**: · Provide ...

  • Deverell Smith

    Property Management Team Leader

    1 week ago

    Deverell Smith London, United Kingdom

    **Job details**: · **Posted** · 25 February 2023 · **Salary** · £ £45000 per annum + bonus & benefits · **Location** · London · **Job type** · - Permanent**Discipline** · - New Homes, Estate Agency & Mortgages**Reference** · PMTL260223_ · **Contact Name** · Sophie Whitelock · ** ...

  • Apptio

    Account Management Leader, Emea

    3 days ago

    Apptio London, United Kingdom

    Overview: · As an organization, Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day: · - Growth Mindset ...

  • deverellsmith

    Property Management Team Leader

    1 week ago

    deverellsmith London, United Kingdom

    **The Company**: · London based Real Estate Agency specialising in new build developments with national and global property developers. · They look after circa 5000 homes across London, Hong Kong and Singapore. · **The Position**: · As the Property Management Team Leader you will ...

  • Ministry of Justice

    Building Management Team Leader

    1 week ago

    Ministry of Justice London, United Kingdom

    Salary 1 · - £31,169 - £32,760 · Number of jobs available 1 · - 1 · Detail of reserve list 1 · - 12 Months · Region 1 · - London · City/Town 1 · - London · Building/Site 1 · - RCJ LONDON, WC2A 2LL · Grade 1 · - EO · Organisation Grade for MoJ 1 · - EO · Post Type 1 · - Permanent ...

  • BPP Education Group

    Award Leader Msc Eng. Management

    2 weeks ago

    BPP Education Group London, United Kingdom

    **General information**: · **Reference **:004221 · **Publication end date **:27/02/2023 · **Close Date**: · 27/02/2023 · **Vacancy details**: · Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship · **Job Profile**: · Prog ...

  • HM Courts and Tribunals Service

    Building Management Team Leader

    1 week ago

    HM Courts and Tribunals Service London, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £31,169 - £32,760- A Civil Service Pension with an average employer contribution of 27%**Job grade**: · - Executive Officer- EO**Contract type**: · - Permanent**Type of role**: · - Estates**Working pattern**: · - Flexible wor ...

  • Malvern International

    Programme Leader Business and Hospitality Management

    3 weeks ago

    Malvern International London, United Kingdom

    **Programme Leader Business and Hospitality - University of East London International Study Centre, Malvern International** · Malvern International is an international education company with UK-based International Study Centres at our partner Universities, University of East Lond ...

  • Guy's and St Thomas' NHS Foundation Trust

    Patient Registration-referral Management Team Leader

    1 week ago

    Guy's and St Thomas' NHS Foundation Trust London, United Kingdom

    The Patient Registration/Referral Management Service at Guy's & St Thomas' NHS Foundation Trust is seeking a Team Leader to support the running of the service. The post is a full-time role which involves working cross-site and reporting to the Assistant Service Manager · **Duties ...

  • Applied Business Academy

    Programme Leader- Business Management Course

    1 week ago

    Applied Business Academy London, United Kingdom

    Through collaboration and engagement with Department Heads and other key stakeholders, the **Programme Leader - Business Studies** will be responsible for ensuring effective planning, management and review of the programme. As a Programme leader you are also responsible for takin ...

  • Property Personnel

    Property Management Team Leader

    3 weeks ago

    Property Personnel Canary Wharf, United Kingdom

    This company is a leading London estate agency with a strong presence throughout the city. Due to the ongoing success of the business, and its ever-increasing portfolio under management, our client is looking to increase their staffing levels within theProperty Management Departm ...

  • Property Personnel

    Property Management Team Leader

    2 weeks ago

    Property Personnel North West London, United Kingdom

    This** upmarket global real estate agency** with an **enviable reputation** and an **international network of offices,** currently has a challenging yet rewarding opportunity for a **Prime** **Property Management Team Leader** · Based in our client's** primely located office in * ...

  • Reed Business Support

    Development Management Team Leader

    2 weeks ago

    Reed Business Support Catford, United Kingdom

    An exciting opportunity for a DM Team Leader to play a lead role in one of London's most progressive and exciting boroughs. · My client is undergoing huge transformation with unparalleled levels of investment. With major developments across southeast London, award-winning schemes ...

  • Capital Living

    Property Management Team Leader

    1 week ago

    Capital Living Ealing, United Kingdom

    Job Title: Property Management Team Leader (Maternity Position 12-14 months) · Reports To: Head of Operations · Department: Operations · Workplace: Office and Virtual · **Salary**: 40,000 fulltime (Salary to be pro rata to the working hours) · Hours: 27.5 hours per week pm (30 mi ...

  • Morgan McKinley

    Management Leaders

    1 day ago

    Morgan McKinley London, United Kingdom

    This is a great opportunity for an Indirect Tax specialist to join the international HQ of an international banking group and play a pivotal role in managing all matters related to their global indirect taxes. Your responsibilities will include providing comprehensive indirect ta ...

  • Everything

    Management Leaders

    3 weeks ago

    Everything United Kingdom

    We are looking to employ a Team leader/Car Valeter for our prestige business in the motor industry.For over two decades Direct Valeting have been trusted by retail motor dealerships to boost their financial performance through enhanced customer satisfaction levels. You will be we ...

  • Acacium Group

    Leader Manager

    3 weeks ago

    Acacium Group London, United Kingdom

    Xyla Digital Therapies (Par t of Acacium Group) · Homebased, Permanent, Full Time · Monday - Friday 9am - 5:30pm · (Part of Acacium Group, Xyla Digital Therapies is one of the fastest growing, flexible mental health services in the UK, providing an extensive range of therapeuti ...

  • Sanctuary Personnel Ltd

    Leader Manager

    2 weeks ago

    Sanctuary Personnel Ltd England, United Kingdom

    Sanctuary Personnel, an innovative and committed recruitment agency has a new permanent position available for a Team Manager within the Family Safeguarding Team to work full time based in Crawley, West Sussex. · The salary for this permanent Team Manager job is up to £58,892 pe ...