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    Service Team Lead - London, United Kingdom - Propellant

    Propellant
    Propellant London, United Kingdom

    1 week ago

    Default job background
    Description

    A fast growing fintech company, Propellant.digital provides cloud based SaaS data and analytics solutions to clients active in global financial markets.

    Our individual backgrounds are in finance, technology, or both.
    Our clients include investment banks, asset managers, proprietary trading firms, financial regulators, trading venues and research companies. We already have 30 clients live, including top tier global banks.
    We are hiring a Customer Success Lead to help us achieve this.
    Languages
    Be the Customer Success Lead for Propellant, owning customer satisfaction.
    Own the customer support framework, select third-party tooling, and apply modern customer success principles.
    Be the person who solves problems for customers and brings them success. Create the messaging, content, and first impression that customers will have when they evaluate the product.
    Develop a metrics framework for customer success to measure what matters.

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