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    Student Data Officer - London, United Kingdom - King's College London

    King's College London
    King's College London London, United Kingdom

    1 week ago

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    Description

    King's College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims.

    This is an ideal opportunity to further your career in Higher Education administration.

    The Faculty of Dentistry, Oral & Craniofacial Sciences is seeking to recruit a Senior Programme Officer who will support the running of our postgraduate programmes.

    The Senior Programme Officer role provides essential administrative support to students and academics.

    Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle.

    Working with colleagues to plan and coordinate a varied set of activities, you will have opportunities to further develop your knowledge of regulations and process and be part of professional networks promoting best practice.

    As part of the King's community, you'll work alongside inspiring academic staff, administrators and students.
    This post will be offered on an indefinite contract
    This is a full time role which will operate on a hybrid basis.

    Work with relevant colleagues to plan programme cycles, considering the provision of processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly.

    Ensure that quality assurance requirements and, where required, accreditation requirements are met for all provision.

    Become a key contact for finance processes for the Distance Learning courses including right to work checks and organising payments to academics.

    Work with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues.

    Receive, investigate, and resolve low-level complaints and address service setbacks, exercising judgement and escalating to line manager where required.

    Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules.

    To maintain an up to date knowledge of the data protection requirements and to support Freedom of Information and subject access requests
    Responsible for managing a team of Programme Officers including day to day line management, reviewing performance, monitoring workload and responsibility for development and training needs
    Strong numeracy skills and ability to analyse complex numerical data.
    # Excellent working knowledge of Microsoft Outlook, Excel and Word
    # Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner.
    # Have a methodical but flexible approach to work, maintaining a high level of accuracy.
    # Commitment to equality and diversity, wellbeing and sustainability in the workplace

    Experience of using virtual learning environments (such as KEATS) and databases (such as SITS)
    #
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