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    Product & Services Coordinator - Peterborough, United Kingdom - CITB

    CITB
    CITB Peterborough, United Kingdom

    1 week ago

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    Description
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    • - Product & Services Coordinator

    Number of jobs available 1 Region(s) East of England /*generated inline style */ City/Town Peterborough /*generated inline style */ Office Location Head Office – CITB, Sand Martin House, Bittern Way, Fletton Quays, Peterborough, PE2 8TY /*generated inline style */ Departmental Grade Team Member.TM3 /*generated inline style */ Post Type Fixed Term, Permanent /*generated inline style */ Length of post

    1 year(s) 6 month(s)

    /*generated inline style */ Working Pattern Full Time /*generated inline style */ Salary £29, - £36, /*generated inline style */ Details

    CITB is the industry training board for the construction sector in England, Scotland, and Wales. It's our job to help the construction industry attract talent and to support skills development, to build a better Britain.

    CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain's diverse population, and people from under-represented groups are encouraged to apply for vacancies.

    Our objective is to create a culture that helps all our customers strive towards a workforce that is reflective of today's society.

    We're looking for a self-starter to join our Product team as a Products and Services Coordinator to support the end-to-end delivery of CITB products and services.

    The role (Products & Services Coordinator)Salary: £31, – £33,

    As a Products and Services Coordinator, you will be responsible for assisting the Funding Team Leader with the end-to-end delivery of CITB products and services. You will work with colleagues across a number of teams, as well as some external stakeholders, to ensure our customer-driven products and services meet the requirements of CITB's strategic objectives and the needs of the construction industry.

    The role is Peterborough Office Based. CITB are currently operating Hybrid working arrangements with the expectation that team members are in the office a minimum of 2 - 3 days per month and in additions as required.

    Key responsibilities and accountabilities:

  • Review data from a variety of sources to help monitor product performance, including reviewing product and service delivery against service level agreements
  • Use data and product knowledge to make recommendations to help improve the operational delivery of the product
  • Manage the resolution of product related complaints
  • Develop and maintain relationships with colleagues across CITB, sharing product knowledge and collaborating to help make processes more efficient
  • Engage with customers, suppliers and other stakeholders outside of CITB, finding solutions to problems and sharing feedback to drive improvements in your product area
  • Be a subject expert for your product area.

    • About you

    To apply for this role, you must be able to demonstrate that you:

  • Are a clear, confident and persuasive communicator who can demonstrate excellent written and verbal skills
  • Have a strong customer focus and can clearly convey issues and solutions to colleagues and customers
  • Are self-motivated with strong problem-solving skills
  • Have experience in managing customer relationships and other stakeholder relationships
  • Have strong data analysis skills and high attention to detail when reviewing and producing communications, reports, data and financial information
  • Are proactive and adept at implementing and managing processes and able to work effectively within a team

    • Other Requirements:

    Flexible approach to working hours to meet deadlines
    Willingness to switch to different product areas based on business need

    CITB Benefits

  • 33 days holiday per year (including bank holidays)
  • Flexible benefits including buy/sell annual leave, childcare vouchers, cycle to work and insurance
  • Pension scheme
  • Long service awards
  • CITB recognition scheme
  • Employee assistance programme
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