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    Operations Manager - United Kingdom - Arts Council

    Arts Council
    Arts Council United Kingdom

    2 weeks ago

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    Description

    The Operations Manager for Arts and Orleans House Gallery (OHG) is responsible for operations for the Arts service, including Orleans House Gallery (Grade 1) and public access to the site, and the management of all the services systems and processes.

    Job Description

    To lead the operational aspects of the arts service for London Borough of Richmond upon Thames. Including management of the historic asset of Orleans House Gallery, public access and enjoyment of the site.

    To lead the team that is responsible for the safe operational management of the service and the venue. Creating the right facilities and environment to allow for the delivery of focussed high quality and innovative creative engagement activities. There are 5 FTE staff members within this part of the team, working alongside associated contractors, sessional staff and volunteers.

    To manage budgets and financial targets and where required make operational and service changes to meet financial restrictions. £0.75m revenue turnover. This includes income revenue strands through venue bookings, retail, caf arrangements and other income opportunities.

    To manage existing systems and processes, and where required, to provide the methodology and develop new systems, applying Council systems and best practice approaches. This includes systems and practice relating to general assets, historic assets alongside our general processes, such as cash management, liaison with core contractors; with monitoring responsibility for data protection, museum accreditation, security of assets and people.

    To ensure efficient, effective and secure operations of the main site and activities off site, maintaining safe access for all.

    To ensure customer care standards are relevant, suitable, consistent and applied across all arts services.

    To oversee the strategic approach, and day to day management of income generation, ensuring we maximise opportunities without reducing our core service and mission.

    To work flexibly across the directorate and provide support and cover to other senior staff as required.

    Job Requirements

    Knowledge of current best practice in operational venue management, with public access.

    Knowledge of operational systems that enable the smooth delivery of services. Including business systems.

    Knowledge of the relevant legislative, procurement and political processes.

    Knowledge of management techniques/approaches for leading venue-based teams.

    Knowledge of key issues relating to retail management and operation of service through partnership/lease arrangements.

    Knowledge of best practice when working with and recruiting volunteers

    Skills

    Experience of managing significant or complex venues. (annual visitors of 30,000 plus).

    Experience of managing security issues in relation to assets and people

    Experience of liaison with senior managers and /or politicians, including the management of 'political' and sensitive matters.

    Managing and leading teams in a fast-moving dynamic environment. (Staff or project teams of 4 plus individuals).

    Management of hire arrangements, including cu

    Job Responsibilities

    The role is paid for 28.8 hours, worked Monday to Friday. The post includes some flexible working, including weekends and evenings.

    The venue is open 6 days a week, and programmes run over weekends and evenings. Multiple sites and programmes will run at the same time.

    Both the establishment staff and other support staff and volunteers work across flexible hours, mainly onsite and it is envisaged that this position will predominantly be based on site with some homeworking where appropriate.

    This is a maternity cover position, initially contracted for 9 months with possibility of extension.

    • Job Title: Operations Manager (maternity cover)

    For more details and to apply please follow the link to the council's recruitment site

    Arts Service for Richmond Borough Council

    #J-18808-Ljbffr
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