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Arrears Specialist
1 day ago
Metro Bank PLC London, United Kingdom**Team** Operations · **Location** Liverpool Street · **County** Central London · **Ref #** 18469 · **Closing Date** 27-Jan-2023 · Do you have an eagle eye for detail? Are you passionate about helping customers entering insolvency, resolving complaints and complex arrears cases? ...
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Mortgage Arrears Specialist
1 week ago
Metro Bank PLC London, United Kingdom**Team** Mortgages, Operations · **Location** Holborn Office · **County** Central London · **Ref #** 21238 · **Closing Date** 11-Mar-2024 · We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing the best out in our col ...
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Arrears and Collections Specialist
3 weeks ago
CCR Recruitment Group 0208 301 3555 London, United Kingdom**Arearrs and Collections Specialist** · **Location**:Croydon after probation period you are offered remote / hybrid working** · **Must be able to start March 6th 2023** · **Salary**: Up to £24,000 DOE plus monthly bonuses and benefits package · Your role as an Arrears and Collec ...
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Arrears and Collections Specialist
2 days ago
CCR Recruitment & Selection London, United Kingdom**Arearrs and Collections Specialist - Immediate Start** · **Location**:Croydon after probation period you are offered remote / hybrid working** · **Must be able to start early January 2023** · **Salary**: Up to £24,000 DOE plus monthly bonuses and benefits package · Your role as ...
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Arrears Specialist
3 weeks ago
Pepper UK Uxbridge, United Kingdom**Are you a skilled Arrears Specialist looking to rise to a new challenge?** · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in **Uxbridge**. · You will be wo ...
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Arrears Specialist
3 weeks ago
Pepper Advantage Uxbridge, United Kingdom**Are you a skilled Arrears** **Specialist looking to rise to a new challenge?** · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in **Uxbridge, London.** · ** ...
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Arrears and Collections Specialist
2 days ago
CCR Recruitment & Selection Croydon, United Kingdom**Arearrs and Collections Specialist** · **Location: Croydon after probation period you are offered remote / hybrid working** · **Must be able to start early January 2023** · **Salary**: Up to £24,000 DOE plus monthly bonuses and benefits package · Your role as an Arrears and Col ...
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Mortgage Arrears Specialist
3 weeks ago
Pepper UK Uxbridge, United Kingdom**Are you a skilled Mortgage Arrears Specialist looking to rise to a new challenge?** · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Mortgage Arrears Specialists to join our dynamic and growing team in **Uxbridge** ...
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Trainee Arrears Specialist
3 weeks ago
Pepper Advantage Uxbridge, United KingdomAre you looking to rise to a new challenge in a new industry? Ready for a new career or embarking on your first career? Join us at Pepper Advantage · Shortlisted applicants will be invited to **Interview Days**, held in our Uxbridge office, in **July.** · **The Academy will comme ...
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Mortgage Arrears Specialist
1 week ago
Pepper Advantage Uxbridge, United Kingdom**Are you a skilled Mortgage Arrears** **Specialist looking to rise to a new challenge?** · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Mortgage Arrears Specialists to join our dynamic and growing team in **Uxbrid ...
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Mortgage Arrears Specialist
2 weeks ago
Metro Bank Plc United KingdomWe have been awarded the "" At Metro Bank, people come first – is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a and to find the very best person for the job, we always look across a ...
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Arrears and Litigation Specialist
3 weeks ago
Stellar Select United KingdomJob Title : Arrears and Litigation Specialist · Location: Skipton Hybrid Office based once a fortnight · Salary: Up to 33,000 · Benefits: · 25 days holiday plus public holidays · Private medical insurance · Salary Sacrifice Pension matched up to 8% · Season tickets Loans ...
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Mortgage Arrears/litigation Specialist
2 weeks ago
The Recruiters Room Maidenhead, United Kingdom**PLEASE NOTE THAT THIS ROLE HAS A START DATE OF 27TH MARCH 2023 WITH NO FLEXIBILITY** · Our client is looking for a number of highly experienced Collections Specialists to join their business on a permanent, remote working basis. · **The successful applicant will have the follow ...
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Mortgage Arrears Specialist
2 weeks ago
Ultimate Banking United KingdomMortgage Arrears SpecialistLeicestershire area/HybridUp to £35k Do you want to work in a customer focussed environment, building relationships with customers, and offer a first-class service? Our client is a mortgage and savings provider, and they are seeking an experienced arrea ...
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Lead Mortgage Arrears Specialist
1 week ago
MetroBank London, United Kingdom PermanentLead Mortgage Arrears Specialist · Team Mortgages, Operations · Location Leicester Office · County Leicestershire · Ref # 21439 · Closing Date 17-May-2024 · We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing ...
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Arrears Specialist
2 weeks ago
Pepper Advantage Uxbridge, Greater London, United KingdomAre you a skilled Arrears Specialist looking to rise to a new challenge? · Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. · Pepper Advantage is one of the leading loan servicing companies in the UK, and ...
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Arrears Specialist
3 weeks ago
Pepper Advantage Uxbridge, Greater London, United KingdomAre you a skilled Arrears Specialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London.We are looking for c ...
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Arrears Specialist
2 weeks ago
Pepper Advantage Uxbridge, United KingdomJob Description · Are you a skilled ArrearsSpecialist looking to rise to a new challenge? · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London ...
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Arrears Specialist
2 weeks ago
Pepper Advantage Uxbridge, United KingdomAre you a skilled Arrears Specialist looking to rise to a new challenge? · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, London. · We are looking ...
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Arrears Specialist
1 week ago
Pepper Advantage Uxbridge, Greater London, United Kingdom £33,000Job Description · Are you a skilled Arrears Specialist looking to rise to a new challenge? · Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Uxbridge, Lon ...
Lead Mortgage Arrears Specialist - United Kingdom - Metro Bank Plc
Description
We have been awarded the "" At Metro Bank, people come first – is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a and to find the very best person for the job, we always look across a wide range of diverse .
What you will do:
• As the new Lead Mortgage Customer Assistance Specialist at Metro Bank, you will use your retail mortgage arrears experience to provide our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs
• Play a part in helping set up, train, and build out this new, inhouse, team at Metro Bank
• As the Lead Specialist, you will also support the Mortgage Customer Assistance Manager in nurturing our team of Specialist, ensuring they have all the tools they need to get to the right outcome for customers with complex problems, as well as to promote a culture of exceptional customer service
• Additionally, you will support the Mortgage Customer Assistance Manager with a mixture of short- and long-term planning, including daily workflow task prioritisation and escalations
• Engage effectively and empathetically with our customers through channels including inbound and outbound calls, email and letter
• Glean information about customer circumstances to accurately make decisions about forbearance to deliver the best outcomes for our customers
• Ensure accurate, up to date, and relevant records are maintained of all customer contact
• Liaise with internal and external stakeholders including colleagues in other teams across the bank, solicitors and field agents
• Apply Metro Bank's policies and standards to ensure you do the right thing, make decisions, and are empowered to be accountable for the decisions you make
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
• Proven experience in a customer facing end-to-end mortgage arrears role, ideally including litigation, repossessions and recoveries, and across a range of retail residential and buy to let.
• Demonstrable experience and understanding of the UK mortgage market, gained through working in a primary, but ideally, special servicing role
• Good working knowledge of the regulatory environment that applies to mortgage arrears, including MCOB, DISP, GDPR and Consumer Duty
• Proven ability to tailor and adapt your approach and explain complex concepts in a way that's easy for both colleagues and customers to understand
• Coaching and development skills, with the ability to manage, organise and prioritise tasks and workloads for yourself and the rest of the team
• Strong listening, probing, negotiation and influencing skills with great attention to detail
• Ideally CeMAP qualified or equivalent
• To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you...
• We believe in "one in, one up" at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU An AMAZEING colleague to move into this FANtastic new role
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions)
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible – this team will be base from our Leicester office (in office 3 days per week, but full time during initial training)
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck
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