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Customer Service Apprenticeship - United Kingdom - Northern Skills Group
Description
Customer Services Apprentice SAGE (UK) LTDSage UK Ltd are seeking a hardworking Level 2 Customer Service Apprentice to join their team. This apprenticeship requires you to apply through the employer's website.
This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services.
Technical support is truly that, you'll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development.
You'll meet apprentices across the business, and get involved in some exciting team building activities.You'll learn about our range of products and be part of a working group to generate new ideas to build your confidence.
During the first 6 months of the learning process post training, you will be assigned a mentor.We'll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed.
You'll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together.
The training you will be gettingOn and off the job training
Desired skills and personal qualities
Communication skills, Attention to detail, Customer care skills, Problem solving skills
GCSE or equivalent Maths and English (Grade E/3 or Above) Essential
Individuals can also undertake an apprenticeship at the same level, or lower level than a qualification they already hold as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship.
Please be aware that as Northern Skills provide a recruitment matching service, we will also consider you for roles which pay the Apprenticeship National Minimum Wage.
Customers trust our finance, HR and payroll software to make work and money flow.By digitising business processes and relationships with customers, suppliers, employees, banks and governments, our digital network connects SMBs, removing friction and delivering insights.
Everything we do at Sage is designed to help business flow. You'll feel this in the way our software simply works the way you need it to. Through the access you get to local experts.And through the community partnerships we develop to knock down barriers for everyone, tackling economic inequality, digital inequality and the climate crisis.
Helping business flow.You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience.
trainingqualifications, like an NVQ in a relevant field
Customer service practitioner
Level 2 (GCSE) Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer.
You will all need to agree any adjustments to your training plan.This apprenticeship requires you to apply through the employer's website.
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