- Taking client calls
- Creating, and managing case logs
- Identifying and liaising with vulnerable customers
- Producing management information and pro-actively overseeing discussions with clients regarding their agreements, whilst delivering a consistent tone of voice and client experience.
- Take responsibility for managing In-Life Client Services, ensuring products and the regulatory environment is understood and complied with.
- Amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
- Answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication.
- Clients with payment and vehicle changes
- With all departments to raise awareness of Vulnerable Customers
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Client Services Executive - London Area, United Kingdom - 808 Group
Description
Our client is the UK's only independent finance provider dedicated solely to high end vehicle finance, they offer bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses.
As an In-Life Client Services Executive you will be the first point of contact for existing clients, assuming the role of the "go to" person for client life cycle queries.
This includes:
Roles & Responsibilities
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