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    System Administrator/2nd Line Support Engineer - Colchester, Essex, United Kingdom - Jonothan Bosworth

    Jonothan Bosworth
    Jonothan Bosworth Colchester, Essex, United Kingdom

    2 weeks ago

    Default job background
    Description
    System Administrator, 2nd Line Support Engineer
    Permanent

    Jonothan Bosworth Recruitment Specialists are currently looking an experienced System Administrator 2nd Line Support Engineer to assist our client with their large and growing customer base.

    This is a great job opportunity to join a well-established IT company who are growing, whilst still having that family culture.

    As System Administrator 2nd Line Support, you will provide technical expertise throughout the business.
    You will manage and facilitate the service of the client service desk and managed service platform. You will take ownership for telephone calls to the Support Desk and resolve them as quickly and effectively as possible
    Act as 1st to 3rd remote support when systems demonstrate performance issues or service failures internally and externally
    Assist Client Support team and undertake duties which include 2nd and 3rd remote engineering when required serve as Client Support Engineer (Complex installations or problem resolution) and provide support as required
    Provide monthly Client Support Team performance statistics and where necessary propose improvement strategies to correct poor performance to senior management
    Experience in Networking and Windows

    You will have experience in a 2nd Line Support, System Administrator position

    Qualifications in:
    CompTIA A+, MCP/MCSE (Microsoft Certified Professional), CCENT (Cisco Certified Entry Networking Technician)
    Experience in PC Hardware and software
    Network cabling and Networking experience of Windows and MS packages including, Office, Internet and Exchange
    Key experience in Microsoft Server and Exchange
    You will have a UK driving licence
    As we continue to expand our network, the quality of service that we provide has not been compromised.
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