Jobs
>
Belfast

    Application Specialist Support Officer - Belfast, United Kingdom - Education Authority

    Education Authority
    Education Authority Belfast, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    JOB DESCRIPTION

    REPORTS TO: Application Specialist (APO)

    RESPONSIBLE TO: Applications Architect

    Key Purpose of Role

    The postholder is an ICT specialist with responsibility for the provision of an efficient and an effective ICT support infrastructure within the Networks and Infrastructure 'Application Architect' team, to ensure continuity and availability of ICT systems throughout the Education Authority (EA). The postholder will also assist the Network and Infrastructure Architects and Application Specialists in the development and implementation of ICT systems to support EA business requirements.

    The Application Specialist Support Officer will provide support to the Application Specialists and other services in relation to the following areas:

  • Servers and Systems Architecture,
  • Data Centre Architecture,
  • SharePoint,
  • Application Hosting,
  • Application Publishing,
  • Web Filtering Systems,
  • Remote Access Systems,
  • Microsoft 365

    • Main Duties and Responsibilities

    Technical Support

    The post holder will be required to manage on a day-to-day basis the provision of direct ICT support to the business users.

  • Liaise with services in the establishment and implementation of changing requirements and to ensure the ongoing accuracy, effectiveness and availability of ICT systems according to their needs.
  • Manage the day-to-day work, monitoring fault levels, coordinating problem solving and change management issues, allocation, escalation and reporting, to ensure a high level of support is provided to EA users.
  • Provide management reports to review systems usage and performance.
  • Liaise with ICT suppliers of goods and services in the delivering of support service as appropriate.
  • Develop and implement procedures and processes to support business users as required.
  • Provide advice to other ICT Services in respect of the ICT specialist area
  • Assist in the planning, co-ordination and delivery of training to business users in respect of Networks and Infrastructure.

    • Systems Support

    The post holder will be required to support a range of ICT systems/platforms/networks to ensure minimum down-time and to provide a systems support infrastructure to enable effective and efficient delivery of ICT services.

  • Assist in monitoring and analysing the performance of ICT systems (technical / network / software) by carrying out detailed examinations of existing systems to assess the systems effective performance.
  • Administer the central ICT infrastructure systems to ensure effective performance and delivery of business systems direct to users.
  • Advise on ICT maintenance requirements.
  • Maintain the accuracy, integrity, availability and security of Networks and Infrastructure resources and associated systems.
  • Specify, plan and implement new upgrades to Networks and Infrastructure systems including hardware and software aspects and when appropriate undertake the installation.
  • Establish and maintain links between business users and critical ICT systems.
  • Assist in the development and testing of contingency plans to ensure continuity and availability of ICT services.

    • Introduction of New Systems / Project Management

    The post holder will be required to liaise with services and to serve on teams to introduce effective business systems. This will involve:

  • Assist in the development and implementation of ICT systems.
  • Assist in the supporting, planning, and managing the co-ordination of the technical aspects associated with the implementation of ICT systems.
  • For some systems the postholder will be expected to manage the Project or Project stage, including the planning, identification of activities and resources, controlling, reporting, procurement, implementation
  • The application of appropriate methods (i.e. PRINCE2, Agile, EA Procurements);
  • To analyse, design and develop ICT systems as and when required.
  • Evaluate ICT solutions and where necessary carry out required modifications/ enhancements.
  • Develop detailed operating procedures and systems documentation.
  • Serve on teams connected with ICT Strategies and participate in subsequent development projects as required.

    • Contract Management

    Liaise with external service providers in respect of work undertaken through maintenance contracts

  • Assist in monitoring the work of external service providers.
  • Assist in the co-ordination, problem solving and change management issues associated with technical and communications issues.
  • Assist in developing and managing the procedures and processes by which Networks and Infrastructure engage with technical and communications services delivered through its multiple service contracts.
  • Assist in the preparation and monitoring of management information reports supporting this function.
  • Assist in the preparation of material used in discussions/negotiations with contractors, and to participate in those discussions/negotiations.

    • Standards. Quality and Security

  • Assist in the formulation and implementation of technical and communications standards appropriate to the needs of the EA.
  • Assist in the development and implementation of security systems (e.g. firewalls, anti-virus software, email scanning, profiling etc.) and ensure that they are being effective.
  • Assist in monitoring the services provided by service contractors and ensuring that they comply with the established performance and security standards.

    • General Support

    The post holder will be required to provide support across a range of ICT related issues.

    This will involve:

  • Providing technical support, guidance and advice to business users in relation to Networks and Infrastructure.
  • The training of ICT staff in the support and use of appropriate systems;
  • Providing user system documentation;
  • Liaison with Software/Hardware Suppliers.
  • Attending business user meetings as required;
  • Supervision of support staff within Networks and Infrastructure
  • Representing Networks and Infrastructure and EA at meetings, in liaison with suppliers, and outside agencies.
  • Assisting in the development of an Operational Plan for Networks and Infrastructure which contributes to the overall Service Plan for ICT Services.
  • Undertaking such other reasonable duties as may be required from time to time by Networks and Infrastructure, for example, out-of-hours support on an ad hoc basis.
  • To act as nominated officer on Selection Panels.

    • Professional Development

    The postholder will be required to keep up to date with new technology in order to provide a support service. This will involve:

  • Attendance at seminars, webinars and training courses.
  • Keeping up to date with relevant ICT technologies.
  • Liaison with other agencies, government departments etc.
  • Direct Medics Ltd

    IT Support Officer

    1 week ago

    Direct Medics Ltd Belfast, United Kingdom

    Job Title: IT Support Officer (Student) · Reporting to: Human Resources Manager · Location: Belfast · **Salary**: £15,000 · **Main Purpose of the Role**: · - Working with the IT Manager to ensure IT services are running smoothly. · - Reporting of maintenance requirements to the I ...

  • Mears Group

    Welfare Support Officer

    4 days ago

    Mears Group Belfast, United Kingdom

    Annual salary: up to £27,000.00 · Welfare Support Officer · Belfast · Up to £27,000 per annum · Full time - Permanent - 40hrs per week · Including Company vehicle and fuel card · An exciting opportunity has arisen to join our team here at Mears as a Welfare Support Officer. Based ...

  • Lynn Recruitment

    Business Support Officer

    3 days ago

    Lynn Recruitment Belfast, United Kingdom

    Business Support Officer (HR and Administration) - RQ1252130 · Exciting Opportunity with Belfast City Council: Business Support Officer (HR/Administration) · Are you a talented Business Support Officer with a flair for HR and administration? Look no further Belfast City Council, ...

  • Digby Morgan

    Learning Support Officer

    1 week ago

    Digby Morgan Belfast, United Kingdom

    summary · - _ belfast, northern ireland_ · - _ £29,500 - £31,000 per year_ · - _ temporary_- specialism · - student support- reference number · - PR-786391 · - job details · Randstad have an opportunity available for an experienced Learning Support Officer to join the team at Bel ...

  • Lynn Recruitment

    Business Support Officer

    3 days ago

    Lynn Recruitment Belfast, United Kingdom

    Exciting Opportunity with Belfast City Council: Business Support Officer (HR/Administration) · Are you a talented Business Support Officer with a flair for HR and administration? Look no further Belfast City Council, is seeking a dedicated individual to join their team in the piv ...

  • Springboard Opportunities

    Placement Support Officer

    2 days ago

    Springboard Opportunities Belfast, United Kingdom

    Over the past 30+ years, Springboard has remained focused on supporting young people and communities from areas facing disadvantage. As a Placement Support Officer, you will join a committed team and play a vital role in Springboard, making a difference to the lives of our partic ...

  • VANRATH

    HR Support Officer

    1 week ago

    VANRATH Belfast, United Kingdom

    An exciting new opportunity has just opened up for an HR Support Officer to join a well-known public sector organisation on a full-time, temporary basis. Our client is looking for an energetic, driven and knowledgeable individual to provide a professional and comprehensive HR and ...

  • Ashton Recruitment

    Technical Support Officer

    4 days ago

    Ashton Recruitment Belfast, United Kingdom

    Ashton Recruitment requires a Technical Support Officer for our client based in Belfast. · Job Title: Technical Support Officer · Location: Belfast · Duration: Temporary · Rate of pay: £14.44 per hour · Hours: 37 per week · Duties include (but are not limited to): · - To provide ...

  • MPA Recruitment

    HR Support Officer

    1 day ago

    MPA Recruitment Belfast, United Kingdom

    **Job Title**: HR Support Officer - 3255 · Are you a seasoned and reliable administrative professional looking to break into a HR role? Or are you a junior HR professional looking to break into a public sector organisation. · **Location**: Adelaide Street, Belfast · **Hours of wo ...

  • Abacus Professional Recruitment

    Business Support Officer

    4 days ago

    Abacus Professional Recruitment Belfast, United Kingdom

    Client: · Abacus Group are recruiting for a Business Support Officer on behalf of an alternative credit provider who specialise in property backed lending to borrowers in the UK. You will be joining a firm who have expanded rapidly over the past 3 years, you will be joining at an ...

  • MPA Recruitment

    Customer Support Officer

    1 day ago

    MPA Recruitment Belfast, United Kingdom

    **Job Role**: Customer Support Officer · The Customer Support Officer. will support the Manager to deliver excellent customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. · The Customer Supp ...

  • Ashton Recruitment

    Business Support Officer

    2 days ago

    Ashton Recruitment Belfast, United Kingdom

    **Ashton Recruitment requires a Business Support Officer for their client based in Belfast.** · **Job Title**:Business Support Officer · **Location**:Belfast City Centre · **Duration**:Temporary · **Rate of Pay**:£17.05 · **Hours of Work**:37 per week, 8.30am to 5pm · **Duties wi ...

  • St Vincent De Paul

    Membership Support Officer

    1 week ago

    St Vincent De Paul Belfast, United Kingdom

    **Society of St Vincent de Paul BASIC JOB DESCRIPTION** · **Job Title**:Member Support Officer **Job Holder**:Vacant · **Reports To**:Regional Manager and indirect **Location**:Regional Office, reporting relationship to National Belfast. Hybrid · Member Support Manager · **Region ...

  • Inspire Wellbeing

    Advocacy Support Officers

    1 week ago

    Inspire Wellbeing Belfast, United Kingdom

    We are Inspire. · We work together with people living with mental ill health, intellectual disability, autism and addictions to ensure they live with dignity and realise their full potential. · At Inspire we select those people whose personal values and behaviours align with our ...

  • Happy Jobs NI

    Employability and Support Officer

    1 week ago

    Happy Jobs NI Belfast, United Kingdom

    HappyJobsNI is delighted to be exclusively working alongside WOMEN'STEC to recruit an enthusiastic, professional and driven Employability and Support Officer to join this passionate team at a time of exciting growth. · **POST TITLE**:Employment and Support Officer · **HOURS**:35 ...

  • VANRATH

    HR Support Officer

    3 days ago

    VANRATH Belfast, United Kingdom

    An exciting new opportunity has just opened up for an HR Support Officer to join a well-known public sector organisation on a full-time, temporary basis. Our client is looking for an energetic, driven and knowledgeable individual to provide a professional and comprehensive HR and ...

  • Riada Resourcing

    HR Support Officers

    1 week ago

    Riada Resourcing Belfast, United Kingdom

    **Northern Ireland Housing Executive - Human Resource Support Officers - Public Sector** · **Employee Benefits**: · - **Location**: Adelaide Street, Belfast. · - **Salary**: £10.39 ph · - **Hours of Work**:37 hours, Monday to Friday. Ongoing Temporary · - **Benefits**:34 days ann ...

  • Ashton Recruitment

    Business Support Officer

    1 week ago

    Ashton Recruitment Belfast, United Kingdom

    Ashton Recruitment require a Business Support Officer for our client based in Belfast. · Position: Business Support Officer (Finance, Systems and Performance) · Location: Belfast · Duration: Temporary · Rate of Pay: £17.53 per hour · Hours of Work: 37 hours between the hours of ...

  • Queen's University Belfast

    Representation Support Officer

    1 week ago

    Queen's University Belfast Belfast, United Kingdom

    **Job details**: · **Job reference** · 23/111125 · **Date posted** · 31/07/2023 · **Application closing date** · 07/08/2023 · **Salary** · £27,396 - £32,411 per annum · **Job category/type** · Clerical · **Attachments** · - Blank**Representation Support Officer**: · **Job descrip ...

  • Queen's University Belfast

    Data Support Officer

    5 days ago

    Queen's University Belfast Belfast, United Kingdom

    **Job details**: · **Job reference** · 23/111142 · **Date posted** · 07/08/2023 · **Application closing date** · 24/08/2023 · **Salary** · £27,979 - £32,982 per annum · **Job category/type** · Clerical · **Attachments** · - Blank**Data Support Officer**: · **Job description** · - ...