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- Ability to effectively communicate and negotiate with residents, partners, landlords and contractors, especially in difficult situations.
- Ability to investigate complaints through interrogation of our corporate systems and through your problem-solving skills, identify resolutions for customers.
- A positive influence on your immediate team, colleagues and stakeholders you work with.
- Ability to take personal responsibility for assessing situations, making decisions and concluding enquiries.
- Ability to deal with competing priorities.
- Ability to analyse and interpret data findings clearly and provide reports.
- Strong IT skills including Word, Excel, Power-Point, and Outlook.
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Customer Resolution Co-Ordinator - High Wycombe, United Kingdom - Paradigm Housing Group
Description
Do you know what excellent customer service looks like?
Do you have a passion for helping others, fantastic listening skills, and bucketloads of empathy? Are you a critical thinker and problem solver, able to provide creative resolutions in a fast-paced environment?
If this sounds like you, come and work for Paradigm Housing Group with our Customer Resolutions Team. We have a passion for delivering excellent service to our customers.
We view complaints as a gift and use customer insight to identify service failures, put things right and drive improvement.
You will be the first point of contact for customers and be responsible for acknowledging, logging and understanding the scope of their feedback. You will assess each complaint and allocate it accordingly. You will manage and resolve low-level dissatisfaction and informal complaints while delivering an efficient administration service to the team, managing inbound calls and the mailbox.
This is an interesting and fulfilling role where no day is the same. You will work within a wonderful team, have the opportunity for career advancement and build strong relationships with colleagues and customers.
The role is full-time, working 37 hours per week, Monday to Friday between 9 am and 5:30 pm. It offers the flexibility to work two days in our modern officers in High Wycombe and three days remotely.
You will need to have/be:
Hours: Full Time/Perm (37 hours per week)
Hybrid Working: Two days in the office per week, three days working from home.
9.00 am – 5.30 pm Monday –Thursday, 9.00 am – 5.00 pm on a Friday.
Further information
For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.
As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.
Thank you for your interest in Paradigm Housing Group thus far.
Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
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