Customer Service Advisor - Livingston, United Kingdom - Driver Hire Edinburgh West (West Lothian)

Driver Hire Edinburgh West (West Lothian) Livingston, United Kingdom

1 week ago

Customer Service / Support

Description

Driver Hire Edinburgh West are currently recruiting for a Customer Service Advisor for our client based in Livingston.

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes to both, then the Customer Service Advisor may be the roll for you.

As a Customer Service Advisor, you'll be doing one of the most important jobs in our client's business – looking after their customers.

This is a full-time position.

Monday to Friday, 8am-5pm.

This is a temp to perm position, whereby you will complete 12 weeks through Driver Hire before transferring over to our clients' books.

Full training will be provided so you will have everything you need to ensure you are equipped for success.

Heavy lifting is involved within this role.

Job Responsibilities:
Deliver a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities.

Communicate with customers via phone, email, and website requests.

Managing orders from enquiry to post-hire feedback.

Taking ownership of the customer journey.

Building relationships with new and existing customers.

Use your initiative to ensure that the business delivers the best experience for their customers and that they continue to improve their service.

Rate of pay (PAYE with holidays accrued):
£12.20p/h.

To be successful in this role, we ask that applicant's:

Have proven experience in a Customer Service/Administrator role.

Have exceptional communication skills including negotiating and influencing.

Have the ability to engage and build relationships with both internal and external customers.

Be comfortable using your own initiative to make decisions in line with company policies and pricing structures.

Be an effective team member.

Have a flexible and adaptable approach to work.

Have a commitment to continuous improvement.

Have a good level of computer literacy in MS Office packages.

To apply:
Please call Lauren on or forward your CV and contact details to

INDEW3

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