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    Service Desk Co-ordinator - London, United Kingdom - Fawkes and Reece

    Fawkes and Reece
    Fawkes and Reece London, United Kingdom

    2 weeks ago

    Fawkes and Reece background
    Description

    Do you have facilities management administration experience? We are currently searching for a Service Desk Coordinator to work within a team of coordinators, supporting the supervisor, contract management and engineering delivery to ensure that you and your team deliver a first-class customer focused service.

    The team is to have a collaborative approach and work as one team with one focus, providing the highest-level service delivery, compliance and reporting to the client.

    ONLY PEOPLE WITH FACILITIES MANAGEMENT EXPERIENCE/WORKED WITHIN THE CONSTRUCTION INDUSTRY/WITH CONTRACTORS WILL BE CONSIDERED

    Receiving client requests for reactive attendance via telephone calls, email or face to face; prioritising in line with agreed SLAs, selecting the correct engineering or sub-contractor resource and scheduling attendance.

    Raising a job record and progressing that record through its various stages, chasing for completion within SLA's through to financial closure.

    Liaising with supervisors and contract managers when progressing quotations, producing the final document to be submitted to the client for approval.

    Raising purchase orders for both materials and subcontracted services as required, utilising the company's preferred suppliers list and procurement department when necessary, adhering to the clients delegation of authority approval limits.

    Providing accurate and timely data for reports to be used internally and externally as required.
    ONLY PEOPLE WITH FACILITIES MANAGEMENT EXPERIENCE/WORKED WITHIN THE CONSTRUCTION INDUSTRY/WITH CONTRACTORS WILL BE CONSIDERED
    GCSE (or equivalent) passes in Maths and English or recognised equivalent;
    Previous experience of service desk and administration in the building services industry
    Experience in a similar role with a background in facilities management administration
    Computer literate with excellent I.T. skills especially Excel, Word and PowerPoint
    NVQ Level 1-2 (Administration) or recognised equivalent
    'Experience with Microsoft Dynamics
    People Management
    Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies.

    We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients.

    By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.

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