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Customer Experience Assistant - Manchester, United Kingdom - Leep Utilities
Description
Role:
Water Specialist Department:
Customer Operations
Reports to:
Team Leader (Water)
Manchester, office based
Leep Utilities owns and operates regulated and non-regulated multi-utility networks across the UK.
With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Leep is the result of a joint venture between the independent mid-market infrastructure investment manager, Ancala Partners LLP and one of the UK's leading private real estate investment and infrastructure companies, The Peel Group.
We deliver straightforward connections throughout the UK and hold the relevant licenses that allow us to adopt regulated utilities on new developments.
Reporting to one of two newly appointed Team Leaders (Water), this role is responsible for the end to end delivery of amazing customer experiences for our regulated fresh and wastewater customers.
The role is dedicated to providing support to customers from the moment they onboard with us, right up until they leave (and everything in between).
We currently have full time and part time positions available.Undertake key billing, customer service and collections activities on customer accounts.
Handle key account functions including movers, complaints, payment plans and ticket logging.
Identify and apply any support services for customers inc. Account cleansing through exception report management
Administrative duties relating to payments, asset failures, affordability checks etc
Deliver exceptional service in line with customer satisfaction OKRs.
Dealing with customers directly over the phone (inbound and outbound) and by email with our new multi-channel tech
25 days paid holiday + bank holidays
~ An additional day off to celebrate your birthday
~ Commission scheme (eligible after probation)
~ Company pension plan
~ Health Cash plan through Westfield Health
~ Option to purchase additional holiday days through our Holiday Buying Scheme
~ Paid professional memberships relevant to your role and access to professional development opportunities
We do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.