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Account Managers/Senior Account Manager - Cardiff, United Kingdom - ARO
Description
Job Title:
Senior Account Manager
Salary:
OTE £100k+ including salary, commission and car allowance.
Contract type:
Permanent
#LI-Hybrid
Following the acquisition of Circle by ARO in 2021, we have an exciting opportunity for an experienced IT Account Manager to join our successful and supportive team based in Cardiff.
We are looking for an experienced IT Account Manager to look after 25-30 loyal customers in the Private sector.
We have ambitious plans for the future, so there is a huge opportunity for career development and all employees will benefit from our success by becoming a shareholder after 1 yearThe role of an Account Manager is to establish and maintain strong relationships with clients while driving revenue growth and customer satisfaction.
As an Account Manager, you play a critical role in understanding the unique needs of each client and aligning them with the products, services, and solutions offered by the ARO Group.
Your purpose is to serve as the primary point of contact for your assigned accounts, acting as a trusted advisor and strategic partner.
Our Account Managers are expected to travel to and from customer/prospective customer sites nationally and are required to have a full UK Drivers licence.
Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office and have your own transport.Create and execute key new business and business development initiatives to increase own sales pipeline- e.g., occasional cold calling, leverage vendor relationships, executing account expansion etc.
Effectively generate and manage personal sales pipeline, leverage relationships and processes to support e.g. account plans, planned visits.To report and provide accurate and timely management information, activity reports and forecasts.
To gather requirements from prospective and current accounts, working with TDAs and product specialists to produce a solution that meets the customer's requirements.
Developing long-term working relationships/partnerships with prospective, new and key customer accounts- this includes creating and regularly reviewing account, strategic and go to market plans for prospective and current customers.
Work in partnership with our marketing team to generate effective sales campaigns.Manage contract negotiations and renewals
Working to sales targets and KPI's
Carry out activities that enable sales specialist status for company Vendor Partnerships- e.g., Experience working for an MSP in an IT Solution Sales role
Strong business development (B2B) and commercial awareness skills
Excellent interpersonal, relationship building skills; confident building and managing effective relationships with stakeholders (e.g. prospective/current Customers, Vendors)
Demonstrable experience of developing accounts and building/maintaining effective relationships with stakeholders (internal and external)
IT Industry knowledge- awareness of trends, products and services
Full UK driving licence
Strong time management skills, able to work under pressure and to tight deadlines
IT literate-CRM systems/other internal IT systems including MS Package, social media platforms
Passion for sales and customer service, with a determination to succeed
Approach- agile, ambitious, driven, dynamic, self-motivated, the will to succeed, passionate about delivering results
Committed to continued professional development (CPD)- eager to learn, develop and knowledge share
Strong team work ethic- (internal, external and virtual teams
ARO has 25 years' experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK's leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users.
To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
In 2021 we were awarded the People Insight's Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
Design Your Life' training and development programme~ Flexible working
~ Company Pension Scheme and matching contributions
~ Private Medical insurance
~ Life assurance
~25 days holiday plus bank holidays plus holiday trading
~ Your Birthday off, on us
~ Health Club and Wellbeing Scheme
~ Employee Assistance Programme
~ Technical Training Academy and E-learning