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    Key Account Director - London, United Kingdom - Caravel

    Caravel
    Caravel London, United Kingdom

    1 week ago

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    Description

    This is an opportunity to join a market leading company within the R&D tax relief and IP (intellectual property) consultancy market as a Key Account Director.

    A few reasons why this might appeal to you:

    • You will manage 25 of their key clients which are a mix of FTSE 250 companies as well as industry leading players within innovative sectors, e.g. robotics and autonomous vehicles.
    • The company has just received outside investment and are going through a period of growth so can offer job security and interesting career prospects.
    • They have a dynamic, hard working culture but treat people well.
    • They have a very flexible working model

    What they need:

    • 10+ years of key account management or client-facing project management experience from an operational / professional services business. This role wouldn't suit somebody from a product lead business. They need experience of managing complex projects with a lot of moving parts. Somebody from a professional services or management consulting background would work well.
    • Proven track record of long-term success with senior decision makers.
    • Intellectual curiosity

    A more detailed job description:

    • Consolidate and establish best practice Key Account Management
    • Serve as the key link of communication between the client and internal teams
    • Have an unrivalled knowledge of the clients needs, requirements and current strategy
    • Undertake constructive internal and external post claim debriefs
    • Keep key stakeholders updated and engaged throughout
    • Ensure we deliver to plan for our clients
    • Chair and manage the Client Account Management plan
    • Be the escalation point both internally and externally with regards to the fulfilment of the client engagement
    • Host events and hospitality to engage with clients
    • Represent the business as a speaker to target audiences
    • Support new business colleagues with prospective client pitches on occasion
    • Work with Marketing to create testimonials or case studies where appropriate.
    • Retain clients to set budget
    • Achieve target penetration of additional products
    • Upskill the consulting team with account management skills
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