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Feltham

    Head of Client Accounts - Feltham, United Kingdom - Dexters Estate Agent Group

    Dexters Estate Agent Group
    Dexters Estate Agent Group Feltham, United Kingdom

    2 days ago

    Default job background
    Part time, Full time
    Description

    Main purpose of the role:
    Operational management of the client accounts team, ensuring support and keeping with a high level of service.

    Hours:
    Monday-Friday 8.30am-5.30pm


    Location:
    Hanworth, TW13


    Salary:
    £45,000-£50,000 DOE
    Key


    Responsibilities:

    • Day to day operational performance of the department
    • Key is supporting and managing the team day to day.
    • Adhering to agreed procedures and targets
    • Working with Team Managers to establish individual targets, catch ups and appraisals
    • Working with Directors in the wider business to maintain operations
    • Problem solving and improving operations
    • System maintenance
    • Account corrections
    • Understanding the reporting tool within CFP Winman Software
    • Full account reconciliations
    • Understanding lettings procedures as well as any rules and regulations
    • Team support and training
    • Team motivation
    • Staff management
    • Staff recruitment
    • Providing support to our front offices and other back office support departments
    • Dealing directly with any queries which have escalated
    • Diffusing any difficult situations which may arise
    • Customer focused

    Requirements & Skills:

    • Proven Client Accounting experience
    • Full understanding of client account functions and its procedures
    • Excellent communication
    • Able to problem solve
    • Works well under pressure
    • Team player
    • Leadership skills
    • Confident
    • Motivated
    • Decisive
    • Methodical
    • ARLA Qualified
    • Knowledge of CFP Winman software
    Company Benefits

    • Generous reward packages with uncapped commission
    • Fast track career options
    • Pension contribution scheme
    • Comprehensive training programme from apprenticeship to industry qualifications
    • Team and social events
    • Birthday day off
    • Generous holiday allowance, 25 days+ (including extra days for long service)
    • Paid day off to volunteer at the charity of your choice


    • Wellbeing support

    • Beauty and fitness discounts
    • Enhanced Maternity and Paternity
    • Season ticket loan
    • Cycle to work scheme including Forest bikes


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