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    Service Administrator - London, United Kingdom - Barnet Federated GPs CIC

    Barnet Federated GPs CIC
    Barnet Federated GPs CIC London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Barnet Federated GPs is looking for a Service Administrator to join our friendly, dynamic and progressive organisation. The successful candidate will mostly be working remotely, but may be required to work in Barnet sites supporting the Services Team.

    As a service administrator, you will be an integral part of the team. You will support clinicians and other healthcare professionals to ensure a smooth delivery of the agreed care between the Federation and patient. You will be required to handle calls from patients, carers and healthcare professionals.

    Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas.

    Main duties of the job

  • Answer telephone calls and e-mails and manage all communication in a controlled and professional manner.
  • Communicate effectively with colleagues as well as with callers/patients. Handle all calls with empathy, respect, and consideration. When dealing with difficult callers, keep a calm and professional manner.
  • Efficiently manage rotas and clinics using Rotamaster and EMIS software.
  • Ensure accurate management of referrals, rejections and other tasks arising from Federation and Primary Care Networks provision of extended access and other services.
  • Liaise with hubs to ensure that services are provided efficiently
  • Support meetings and take minutes.
  • Support the safeguarding of individuals. Relate to others in ways that support rights, inclusion and the wellbeing of individuals, supporting individuals to keep themselves safe.

    • About us

    Barnet Federated GPs is a rapidly growing GP Federation whose shareholders include all 48 practices in Barnet, covering over 425,000 patients. Within this, we are divided into 7 Primary Care Networks (PCNs), each with its own leadership structure. Barnet Federated GPs is made up of a small, office-based team along with some clinical and non-clinical staff whom we employ on behalf of the PCNs. We currently have an enthusiastic and very supportive Board of Directors leading Barnet Federated GPs who are focused on supporting and sustaining Primary Care in the London Borough of Barnet.

    Please note you must have UK registration or a right to work in the UK. We do not provide any form of sponsorship or work visas.

    Job description

    Job responsibilities

    Answertelephone calls and manage these calls in a controlled and professional manner.

    Ensureaccurate collection of demographic details of patient/ caller. Recordinformation in the supplied EMIS software. Call back selected patients, where andwhen necessary or, if requested to do so.

    Communicateeffectively with colleagues as well as with callers/patients. Handle all callswith empathy, respect, and consideration. When dealing with difficult callers, keepa calm and professional manner.

    Directrequests for assistance, care or treatment using protocols or guidelines bysignposting selected callers to the most appropriate care/service

    Supportthe achievement of quality standards and performance measures. The calls mayrelate to the following: -Appointments- Courtesy calls/calls back - Repeatmedication (prescription) provision of service information and/or transfer toappropriate service or person- Health information - Location of services -Healthcare provider calls

    Supportthe safeguarding of individuals. Escalate a call or seek advice about a callfrom colleagues if concerned. Relate to others in ways that support rights,inclusion and the wellbeing of individuals, supporting individuals to keepthemselves safe.

    Maintaining accurate records and efficient filling systems.

    Supporting with the day-to-day administration of Federation services ensuring information is managed correctly, filed, and followed up accordingly.

    Communicating with the internal team, as well as (but not exclusively) member practices, partner organisations, secondary care and the voluntary sector

    Person Specification

    Qualifications

    Essential

  • GCSE grade A to C in English and Maths

    • Desirable

  • Qualified to NVQ level 3

    • Experience

    Essential

  • Experience of working in a health/social care setting

    • Desirable

  • Experience of working in a GP federation or primary care network
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