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    Part Time Telephone Receptionist - Cambridge, Cambridgeshire, United Kingdom - Papworthhospital

    Papworthhospital
    Papworthhospital Cambridge, Cambridgeshire, United Kingdom

    2 weeks ago

    Default job background
    Part time
    Description
    Royal Papworth Hospital NHS Foundation Trust

    An opportunity has arisen for a highly motivated and enthusiastic individual to join the Clinical Administration Team within a Trust with a world-wide reputation and opportunities to gain exceptional experience mean that this is a wonderful place to develop your career.

    Royal Papworth Hospital is proud to employ a diverse workforce who is encouraged to use their individuality to provide exceptional and personalised patient care.

    The successful candidate will have the chance to make a real difference by providing a high quality, efficient, customer-focused service for our Trusts.

    You should be flexible, possess strong team values, able to work in a fast-paced environment while providing a high-quality customer service and enjoy working with the public.

    A commitment to further training and development and exceptional communication skills are also essential.

    The role requires excellent telephone and face to face conducts, a high standard of written English and the ability to multi- task in a fast-paced environment.

    This includes following trust standards for meeting and greeting patients and recording information on the Lorenzo system and escalating any delays to the Patient Flow Facilitator.

    As well as assisting the ward team by request/book hospital transport for eligible patients.

    When you start, you will receive a documented training programme for you to feel supported in the role with opportunities to regularly review your progress with your mentor.

    The functional areas of training, which are all carried out on the patients electronic medical record are:

    Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge.

    It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.

    Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future.

    Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today.

    The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation.

    Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.

    On this page you will find a Role Profile which provides information about the hospital and full details about the role.

    If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

    NVQ II in Administration or Customer Service or equivalent qualification or experience
    European Computer Driving License (ECDL) or equivalent qualification or experience
    Previous experience of using Microsoft Office Applications
    The ability to work as part of a multi-disciplinary team to ensure high quality administrative support
    Maintains the quality in own work
    Ability to treat all employee and other hospital information confidentially
    Supportive of equality and values diversity
    Ability to work shifts (07:00 to 15:00, 06:30 to 14:30, 10:00 to 18:00, 12:00 to 20:00)
    Royal Papworth Hospital NHS Foundation Trust
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