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    Technical Engineer - Leeds, United Kingdom - Yorkshire Building Society Group

    Yorkshire Building Society Group
    Yorkshire Building Society Group Leeds, United Kingdom

    1 week ago

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    Description
    We have an opportunity for a Technical Lead to join our IT & Transformation teams.

    You will work alongside colleagues in IT, as well as colleagues in our Digital Channels function to provide technical support and deliver changes for YBS customer facing chat bot(s), colleague live chat and knowledge management using the Microsoft Dynamics 365 platform.

    You will report into an Engineering Manager within IT and collaborate closely with a wide range of YBS colleagues and work within an Agile environment.

    Your squad will include product owners and business analysists, as well as content and conversation designers.

    The IT area the Technical Engineer is within supports a wide range of our supporting business technologies and contains a lot of knowledge and experience.

    This is a hybrid role; remote working and some onsite presence in our central Leeds & Bradford offices.
    Take the lead in systems analysis, design and development to ensure our changes adhere to application development standards and meet user requirements
    Own the route to live for the Dynamics 365 platform, including representing changes at CAB and deployment of changes into production

    Work with the product owner and content designer to agree the delivery roadmap and set appropriate expectations around timelines.

    Ensure our delivery pipeline is reliable and does not introduce unnecessary risks
    Understand and align D365 to the existing IT processes and standards around change, access management and support
    Act as the escalation point for highlighting risks within D365 platform, working with the product owner and agreeing mitigating actions wherever possible with the relevant stakeholders
    Monitor progress on software deliverables, keeping stakeholders informed through regular reporting.

    Experience in Dynamics 365 is essential for this role though we will invest in formal and on the job training to support continued development over time.

    Have relevant experience to be able to take ownership of the technical aspects of this service, including the deployments into production

    Develop and maintain strong working relationships with colleagues in IT and our Digital Channels and contribute as part of a high performing squad, managing issues collaboratively and delivering value to our customers.

    We care about people and that includes you.

    We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance.

    Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

    Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey.

    From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

    If youll go the extra mile to help our members, youll fit right in and feel you belong here.

    Holiday.

    Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.


    • Bonus . We work together to reach for better at YBS, so when we reach our goals were all rewarded, with up to a 10% annual bonus.
    • Pension . We know how important it is to save towards the future, thats why well contribute up 11% into your YBS pension.
    • Health and wellbeing are an important part of life at YBS, when you join us youll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
    • When you join YBS youll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts,
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