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    Principal Customer Solutions Manager, AGS - London, United Kingdom - AWS EMEA SARL (UK Branch)

    AWS EMEA SARL (UK Branch)
    AWS EMEA SARL (UK Branch) London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

    The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

    AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.


    As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud.

    In this highly visible position, you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.


    In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd them through their stages of AWS adoption.

    Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.


    You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations.

    You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.

    The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.


    You will be a passionate technologist, have broad and deep experience with sustainability initiatives in multiple industries, and demonstrated go-to-market success.

    Sustainability is a broad domain, but general level knowledge plus expert knowledge in at least one specific sustainability domain is required.

    You will have a proven track record of leading complex solutions programs. You will also have working knowledge of cloud computing and the related sustainability application platforms and initiatives.

    At AWS, you are encouraged to think big, invent and take ownership on customer challenges.

    You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools and mechanisms.


    Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level.

    You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams.

    Your enterprise experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.

    You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

    Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

    Come build the future with us.

    About the team
    Diverse Experiences

    Amazon values diverse experiences.

    Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

    If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

    Why AWS

    Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

    We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

    Work/Life Balance

    We value work-life harmony.

    Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

    When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

    Inclusive Team Culture

    Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

    Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

    Mentorship and Career Growth

    We're continuously raising our performance bar as we strive to become Earth's Best Employer.

    That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

    We are open to hiring candidates to work out of one of the following locations:

    London, GBR

    BASIC QUALIFICATIONS


    • Experience leading complex, large scale IT/digital/business transformation programs
    • Experience in a senior customer facing role
    • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level
    • Strong organizational and troubleshooting skills with precise attention to detail
    PREFERRED QUALIFICATIONS


    • Direct experience implementing AWS/cloud services
    • Robust understanding of key technology and market trends
    • PMP and/or SCRUM/Agile, SAFe certified
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