Jobs
>
London

    Generative Business Services Executive - London, United Kingdom - Capgemini

    Capgemini
    Capgemini London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    About the job you're considering

    The Generative Business Services Executive (GBSE) and Offer Lead is a senior level executive role that will drive the next generation of thought leadership, offer development, and market facing activity for Capgemini BSv. Leading across all BSv Practices, and working in close collaboration with other parts of the Group (e.g. Invent, PBS, I&D) to drive a joint value proposition, the GBSE will seek to drive and secure the strategic goals and objectives for key clients of Capgemini in the rapidly transforming Global Business / Shared Service and Generative AI space. As the face of Capgemini for C-level client stakeholders, the GBSE is expected to represent and to secure our client's brand with their customers, stakeholders, and investors (NPS, other customer experience programs). GBSE Leader's mission is to help our clients reinvent their GBS model. Primarily, the GBSE will drive a technology and GenAI transformation as a major force to delivery the next generation of services and business outcomes. The GBSE key success factors include people transformation, process excellence, technology adoption, and data-driven business insights leading to industry best practice performace. As such, the role expectation is to build strong client partnerships in both advisory (project and consulting) and Managed Services (including pull through) while supporting sustainable growth and proactive orchestration of the Group assets to maximize the business impact for our clients and for Capgemini.

    Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

    Your role

    The specific job responsibilities of GBSE vary depending on the client i.e., company and industry specifics, but typically include:

  • Defining and delivering the latest global offer, assets, and capabilities across Bsv Practices (Intelligent Finance and Accounting Operations, Supply Chain, People Operations, Customer Operations and Intelligent Automation IFAO, ISCO, IPO, ICO, IA etc)
  • Setting and shaping the vision and business strategy and pursuing innovation strategy in this space;
  • Lead and represent Capgemini BSv at analyst and market facing events and conferences (e.g. SSON) to generate new business in GBS area
  • Defining, owning the Capgemini's value proposition in GBS area across all the functions, anticipating and responding to rapidly changing market needsDriving additional business for Capgemini by creating new revenue streams through GenAI and based on business outcomesBringing inspiration and new industry developments (e.g. Gen AI) to the clients and leading by example across the Group to bring the expertise forward on the account from transformation, delivery and technology
  • Delivering over and above to our clients and converting the customer delight into recognition and compensation for Capgemini
  • Bringing the Power of the Group to the client account and orchestrating other parts of the Group's portfolio to deliver the outcomes to the client
  • Leading and shaping the market story on Capgemini's value proposition
  • Leading partnerships with key stakeholders, including clients, partners, 3rd parties, and employees

    • The successful GBSE must have a strategic mindset supported by a strong track record in driving the results and achieving measurable outcomes, as well as excellent leadership and communication skills. The GBSE should also have a deep understanding of the industry and technology and people market dynamics.

    Performance metrics :

    1. Analysts rankings in GBS area
    2. Revenue and sold margin
    3. 2 x pull through deals > 50ME per annum
    4. Create 30ME GBS advisory pipeline across the practice to convert 15ME+ business in 2024

    You can bring your whole self to work. At Capgemini, stiving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

    Your skills and experience

  • English at CEFR Grade C1 (Advanced) or equivalent
  • Seasoned GBS leader with a proven track record in GBS industry in terms of advisory, GBS setup and GBS leadership
  • Very strong presentation and story telling skills
  • Deal-shaping experience and a successful track record in GBS transactions
  • Strong track record of driving offer development leading to results and achieving measurable outcomes
  • Excellent leadership and communication skills
  • Strategic mindset and out of the box thinking

    • What does 'Get The Future You Want ' mean for you?

    You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

    You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

    You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you, every step of the way.

    Why you should consider Capgemini

    Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.

  • onefinestay

    Service Executive

    2 weeks ago

    onefinestay London, United Kingdom

    Are you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? Are you excited to roll up your sleeves and take pride in delighting guests? Do you want to gain invaluable experience in a luxury hos ...

  • Larbey Evans

    Client Services Executive

    2 weeks ago

    Larbey Evans London, United Kingdom

    Our International Law Firm client is currently seeking a new Client Services Executive to join their busy and growing Client Services function on a permanent basis in their London Office. This role would be well suited to an experienced Legal EA who hasextensive experience dealin ...

  • Give A Grad A Go

    Client Services Executive

    3 weeks ago

    Give A Grad A Go London, United Kingdom

    Competitive graduate salary of £35,000 - £45,000 DOE · - Opportunity to join the employee ownership plan (ESOP) · - Flexible progression · **Company profile - Tech Startup** · We are excited to introduce this Client Services Executive role where you will be joining a fast-growing ...

  • Jetex

    Customer Service Executive

    2 weeks ago

    Jetex London, United Kingdom

    **Department: BQH Operations**: · **Location: London**: · **Reporting To: Operations Supervisor**: · - SIGN IN & APPLY**ABOUT THE COMPANY** · Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 destinations around the world who ...

  • Step Ahead

    Guest Services Executive

    2 weeks ago

    Step Ahead London, United Kingdom

    **Guest Services Executive** · **Position Overview**: · We are looking for a Guest Services Executive to join our dedicated team. As a Guest Services Executive, you will be at the forefront of our commitment to providing exceptional guest experiences. Your warm hospitality, atten ...

  • Give A Grad A Go

    Client Services Executive

    2 weeks ago

    Give A Grad A Go London, United Kingdom

    Opportunity to start earning monthly bonuses based on individual performance · - Excellent progression and training · - Great exposure into the asset management and hedge fund world · **On the hunt for a graduate opportunity to kick-start your career in the world of Investments, ...

  • CV Screen

    Client Services Executive

    3 weeks ago

    CV Screen London, United Kingdom

    **Client Services Executive - Legal Sector · SW London (2 days from home) · Salary to £32,000, OTE £45,000** · The role of Client Services Executive will see you take responsibility for a portfolio of clients within the legal sector. The role will see you upsell the range of prod ...

  • Give A Grad A Go

    Client Services Executive

    2 weeks ago

    Give A Grad A Go London, United Kingdom

    A brilliant starting salary of £30,000 - £35,000 dependent on experience · - Travel allowances · - Amazing career development opportunities · **Company Profile - FMCG / Coffee Wholesaler** · **Job Description - Client Services Executive** · Are you excited by the challenge of con ...

  • Pro Talent

    Transaction Services Executive

    1 week ago

    Pro Talent London, United Kingdom

    Want to really enhance your career in corporate finance? · We are hiring a Transaction Services Executive to join a Top 10 firm. You'll be based in London, although they operate agile and hybrid working, and you will work on some amazing, diverse and complex structures. Covering ...

  • Designers Guild

    Customer Service Executive

    1 week ago

    Designers Guild London, United Kingdom

    Location: Head Office, London W10 · We currently have a fantastic opportunity within our Italian Customer Service department for an experienced Customer Service Executive. · The key responsibilities include: · - Ensuring orders are processed accurately within the agreed service l ...

  • Succeed Recruitment Solutions

    Guest Services Executive

    3 weeks ago

    Succeed Recruitment Solutions London, United Kingdom

    Salary and benefits · £24,000 to £25,000 plus excellent benefits · Contract length · Permanent, Full time · Locations · Central London · **We have a brand new and fantastic opportunity for those with a strong background in cruise / travel sales or customer services, looking for t ...

  • Charles Russell Speechlys

    Client Services Executive

    3 weeks ago

    Charles Russell Speechlys London, United Kingdom

    Location · London · Category · Contract type · Permanent - Full Time · Salary · Competitive · Working hours · Full Time · **Client Services Executive - Corporate**: · Role and Responsibilities (this is a broad but not exhaustive list) · Project Co-ordination · - Distribute and co ...

  • Clearstate Pte. Ltd

    Client Services Executive

    3 weeks ago

    Clearstate Pte. Ltd London, United Kingdom

    **Introduction**: · - Economist Impact brings the rigour of informed analysis and intelligent debate that The Economist is · - known for to life on stage in international forums. We host over 80 events annually in over 30 · - countries on topics that convene world-class thought l ...

  • Pure Human Resources

    Professional Service Executive

    2 weeks ago

    Pure Human Resources London, United Kingdom

    **Professional Service Executive** · **Full time, permanent** · **Hybrid - 2 days London based office, 3 days WFH per week** · **Willingness to travel - nationally and internationally (circa 8 trips per year)** · **Salary: up to £35k DOE** · 'Trusted voice across the marine secto ...

  • Designers Guild

    Customer Service Executive

    1 week ago

    Designers Guild London, United Kingdom

    We currently have a fantastic opportunity within our Italian Customer Service department for an experienced Customer Service Executive. · The key responsibilities include: · - Ensuring orders are processed accurately within the agreed service levels. · - Responding promptly to cu ...

  • Blayze Group

    Customer Service Executive

    1 week ago

    Blayze Group England, United Kingdom

    SECTOR: REAL ESTATE · LOCATION: ENGLAND · TYPE: PERMANENT · SALARY: £ £26000 PER ANNUM · CUSTOMER SERVICE EXECUTIVE - _REAL ESTATE_ _- Manchester · A LEADING REAL ESTATE DEVELOPER ARE LOOKING FOR A CUSTOMER SERVICE EXECUTIVE TO JOIN THEIR TEAM IN MANCHESTER. · SALARY & SHIFT PATT ...

  • LaundryRepublic

    Customer Service Executive

    2 weeks ago

    LaundryRepublic London, United Kingdom

    **Customer Service Executive at award-winning, sustainable scale-up** · LaundryRepublic is looking for an experienced Customer Service Executive to provide an exceptionally high level of service to its customers. This is an excellent opportunity for a talented individual to join ...

  • Burton Bolton & Rose Recruitment Services Limited

    Customer Service Executive

    3 weeks ago

    Burton Bolton & Rose Recruitment Services Limited London, United Kingdom

    **Customer Service Executive** · **London, W5** · **£26,500 + Pension + Parking** · This expanding local organisation are currently seeking a confident and ambitious Customer Service Executive to join their highly professional sales team and take responsibility for a wide range o ...

  • British American Tobacco

    Customer Services Executive

    2 weeks ago

    British American Tobacco London, United Kingdom

    . · **BAT is evolving at pace - truly like no other organization.** · To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey · **BAT UK IS LOOKING FOR A Customer Services Executiv ...

  • mbf.

    Client Service Executive

    3 weeks ago

    mbf. London, United Kingdom

    A high end stock brokerage and wealth planning firm who provide investment, tax and financial planning services to HNW private clients are currently seeking a Client Service Executive to join their Central London based team. · This vacancy is working within their client services ...