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    Practice Manager - London, United Kingdom - Crown Street Surgery

    Crown Street Surgery
    Crown Street Surgery London, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    An exciting opportunity has arisen for a highly motivated and positive individual to take join the management team of our well-established is a unique opportunity to join the progressive leadership of our team as we aspire to deliver ever more high-quality care and embrace the demands of modernising general practice.

    Previous practice management experience in primary care is desirable but not essential. More important are strong interpersonal, organisational and communication skills.

    This is a part-time role and salary is competitive and will depend on skills and experience. You will have 5 weeks annual leave, bank holidays and access to NHS pension.

    Main duties of the job

    This role encompasses all the varied aspects of practice management, but as part of a developing team. Specifically, key roles will be around compliance, governance and staff management. Other aspects of practice management will also be on the agenda as the post holder is supported and supports the other members of the management team.

    About us

    Crown Street Surgery is a long-established practice with a stable patient list size of 9,000, at the heartland of its community in Acton. Our clinical team consists of 4 partners, 4 salaried GPs, nurses and ARRS staff all working within a multidisciplinary team environment. We are a training practice and host medical students being committed to training and development across the board. The wider admin staff are caring and conscientious and there is a strong team ethos. The postholder will join our 2 other managers in our management team to form a multiskilled and resilient team to support efficient running and development of the practice.

    Our CQC Rating: Good

    Job description

    Job responsibilities

    Clinical Governance & Compliance

  • To ensure practice complies with Health & Safety legal requirements and that partners and employees are aware of their legal duties and responsibilities.
  • To update and oversee all administrative protocols in line with CQC inspection purposes and work toward being the named CQC lead at the surgery
  • Liaise with outside organisations on matters relating to the practice as needed (list below are examples but by no means exhaustive): NHSE, Fairway (Payroll), The Practice Accountants, CCG/ICS, Training Hub, PCN, Practice Managers
  • To oversee the whole practice meeting and responsibility of significant event analysis
  • To co-ordinate arrangements necessary to ensure business recovery following a major event and undertake staff training to that effect.
  • To develop disaster plans with partners as appropriate
  • To take the role of Caldicott guardian in the practice, supporting staff as needed through this role
  • To take the role of Data Protection lead in the practice, supporting staff as needed through this role
    • Premises & Equipment
  • If this role has been delegated, oversight of the staff member to which delegated
  • To liaise with landlord on all matters pertaining to the lease, rent and rates payments and reimbursements and periodic rent reviews.
  • To liaise with all stakeholders that attend the practice.
  • Ensure the compliance of premises and support colleagues in maintaining compliance

    • Information Management & Technology

  • To undertake role of Information Governance Lead (Caldicott Guardian)
  • To ensure practice complies with all aspects of Data Protection, Confidentiality and Information Governance annual submission.
  • To ensure all staff, under the supervision of the reception manager, comply with IT security standards.
    • General
  • The postholder must maintain the confidentiality of information regarding patients, members of staff and other health service professionals and the finances of the practice
  • To be aware of the responsibilities placed on them under the practices Health & Safety Policy (and Health & Safety at Work Act 1974) to ensure safety procedures are carried out to maintain a safe environment for patients and members of staff
  • To take responsibility for self-care and personal and professional development of self as well as others and to promote the strong ethos of continual professional development existent in the practice
  • To understand and work with group dynamics within the practice.
  • To provide leadership in teambuilding and motivation.
  • To direct individual energies to achievement of group goals whilst addressing any areas of conflict.
  • To maximise performance by achieving collaboration within team and building atmosphere of harmony.
  • To represent the team outside the practice.
  • To deal with situation that might arise that needs a senior member of the team
    • Staff management
  • To support and assist the personnel manager in their role in staff management, particularly in performance monitoring and management and reviews, but also in other areas as needed.
    • Troubleshooting
  • To help support staff, partners and the practice with the various ad hoc work, issues and opportunities that may arise.
    • Cross Cover
  • To cover role of the practice business manager (currently Arber Ruka) and also Personnell Manager (currently Annemarie) when on leave including management of staff and complaints
  • To work to take leave avoiding overlap with these managers to ensure cover is maintained
    • Person Specification

    Qualifications

    Essential

  • General Education to A level or equivalent NVQ level
  • GCSE English/Maths or equivalent
  • Able to provide complete education/employment history
  • Commitment to continuing professional education

    • Desirable

  • Graduate in healthcare finance or business
  • AMSPAR Management Cert
  • Management /leadership/ finance qualification

    • Experience

    Essential

  • Experience of working with general public in a busy environment and of team working
  • Management/leadership role in business with significant role in financial aspect of business

    • Desirable

  • Previous NHS business/practice management work
  • Knowledge of NWL ICB and Ealing locality

    • Skills

    Essential

  • Highly-developed IT skills and an enthusiasm for application of IMT in practice environment
  • Bookkeeping
  • Financial literacy in order to track finances, provide projections etc
  • -Payroll and pension principles
  • -Able to create and implement financial systems
  • -Ability to understand company accounts
  • Good time management and highly organised
  • Ability to use initiative, judgement, resourcefulness, common sense and local knowledge
  • Create and foster good team spirit demonstrating loyalty & integrity
  • Delegation and empowerment of staff
  • Excellent verbal & written communication skills
  • Able to diffuse conflict amongst staff and with patients
  • Able to mediate discussions
  • Understanding and adherence to the need for strict confidentiality
  • Ability to develop relationships and connections outside the practice in the wider community and healthcare environment

    • Desirable

  • Knowledge of SystmOne
  • Awareness of national/local NHS developments
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