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    Customer Service Manager - Bracknell, United Kingdom - Syntech Recruitment Ltd

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    Full time
    Description

    Customer Service Manager

    Location: Bracknell, Berkshire

    Salary: £45,000-£50,000

    Benefits: Holiday, Bank Holidays

    Job Description

    Syntech Recruitment is collaborating with a valued client seeking a Customer Service Manager to join their growing team. We are looking for someone to lead and coordinate the customer service team activities, maintain strong customer relationships, and achieve operational goals. The ideal candidate will have a background in Aerospace/Maintenance industry.

    Duties and Responsibilities

    • Develop and enforce customer service policies and procedures
    • Establish and nurture relationships through networking and visits
    • Delegate tasks, prioritize workload, and ensure department efficiency
    • Track and address customer complaints
    • Manage day-to-day operations
    • Coordinate service projects and initiatives
    • Assist finance team with credit control
    • Set and uphold customer service standards
    • Resolve complex customer service challenges
    • Conduct staff evaluations

    About You

    Requirements:

    • Degree in Business Administration
    • Proactive and customer-oriented
    • Strong supervisory skills
    • Organized and flexible

    Application Process: We endeavor to respond to all applicants within 5 working days. If you do not hear back during this timeframe, please consider your application unsuccessful.

    Privacy and Data Retention: By applying, you agree to the retention of your personal information for recruitment purposes only. Your data will be handled securely and confidentially in accordance with our Privacy Policy.

    Syntech Recruitment Limited: We serve as an employment agency for permanent recruitment and an employment business for temporary placements. Visit our website for more information on our Terms and Conditions, Privacy Policy, and Disclaimers.



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