Jobs
>
London

    Operational Technology Support Engineer - United Kingdom - Aberdeen Appointments Agency

    Aberdeen Appointments Agency
    Aberdeen Appointments Agency United Kingdom

    2 weeks ago

    Default job background
    Description


    Job descriptionReporting to the Digital Transformation Manager – Operational Technology, the Operational Technology Support Engineer will be primarily responsible for the provision of 2nd line technical support and low code solution support.

    As an Operational Technology Support Engineer, you will play a crucial role in understanding, troubleshooting, and enhancing the performance of various platforms utilised within the operational environment.

    Additionally, you will be responsible for interacting with individuals who may have limited technical experience and understanding, providing them with the necessary support to effectively utilise these applications.

    Location on this role can be Flexible on Aberdeen or Warrington.

    Main ResponsibilitiesProvide technical support and assistance to end-users across UK-wide operational sites regarding operational technology applications, including MS Azure Applications, MS SQL, PowerBI and low code platforms and other relevant tools.

    Understand and analyse user requirements, troubleshoot issues, and provide effective solutions in a timely manner.

    Collaborate with cross-functional teams, including third party development partners, system administrators, and project managers, to ensure smooth integration and optimal performance of operational technology applications.

    Develop and maintain technical documentation, including user guides, FAQs, and troubleshooting manuals, to facilitate user understanding and self-help resources.
    Work with operational teams proactively to facilitate upskilling and support citizen development capability.

    Conduct training sessions and workshops for users with limited technical experience, explaining the functionalities and best practices of the supported applications.

    Continuously monitor and evaluate the performance of operational technology applications, identifying areas for improvement and implementing appropriate enhancements.

    Passion for technology and up-to-date with emerging trends and advancements in applicable technology platforms, sharing knowledge and insights with the team.

    Serve as a liaison between end-users, technical development team and digital leadership team, communicating feedback, bug reports, and enhancement requests to facilitate the application development process.

    Enthusiastic presentation and demonstration of digital solutions to internal stakeholders, as well as our customers.
    The ability to work in a hybrid fashion with a multi-national team.
    Be able to work effectively on tasks, both individually and collaboratively.
    A clear communicator who is articulate and can understand requirements and be active in discussions.
    Effectively manage time, prioritise tasks, self-review your work and produce deliverables.
    Build collaborative working relationships at all levels, establishing credibility both internally and externally.
    Experience & QualificationsExcellent problem-solving skills, with the ability to analyse complex issues and provide effective solutions.
    Highly organized and detail-oriented, with the ability to multitask and prioritize tasks effectively.
    Proven experience working with technology and the ability to translate the application of technology to real life problems.

    Excellent communication and relationship management skills, both verbal and written, with the ability to convey technical concepts to non-technical users in a clear and concise manner.

    Ability to analyse complex problems, think critically, and propose effective solutions to resolve issues efficiently and minimise downtime.
    Able to accurately record support procedures, troubleshooting steps, and maintain a knowledge base.

    Willingness to embrace change, learn new technologies, tools, and processes, and stay up-to-date with industry advancements to ensure effectiveness in providing support in dynamic and rapidly changing environments.

    Experience within an operational / engineering environment is desirable.
    Ability to adapt to a fast-paced and rapidly changing environment.
    Demonstrate passion for digital solutions and the benefits that they can bring.
    Training & Facilitation skills.
    Desired Experience & QualificationsMobile Applications (Low Code Platforms)MS SQL Database (On-Prem / Cloud-Based)Dashboard Reporting Technology (e.g. PowerBI)Proven experience in providing technical support and troubleshooting for operational technology applications.
    A Degree or HND/HNC in Computer Science, Information Technology or relevant discipline or suitable equivalent experience.
  • The People Network

    IT Support Engineer

    3 weeks ago

    The People Network London, United Kingdom

    IT Support Engineer · This international award-winning Online Gaming/Gambling giant is looking for an onsite IT Support Engineer to be the first point of contact for IT related issues, requests and proactively monitor the health of all IT systems within the company to eliminatean ...

  • ITECCO

    IT Support Engineer

    3 weeks ago

    ITECCO London, United Kingdom

    IT Support Engineer (International architectural firm) · Clerkenwell, Central London · Up to £32,000 + bonus · Job Summary · We are looking for an experienced IT Support Engineer to join an architectural firm in Clerkenwell, Central London. In this role, you will provide IT suppo ...

  • Nigel Frank International

    Support Engineer

    1 week ago

    Nigel Frank International London, United Kingdom

    Support Engineer (Dynamics NAV/D365 BC, SQL/SQL Server, Transform), Fully home based role UK wide, £38, % bonus, 2 · nd · line support · A global provider of education software are looking for a Support Engineer to join their UK support team to support their EMEA customers and in ...

  • IGA Talent Solutions

    Support Engineer

    3 weeks ago

    IGA Talent Solutions London, United Kingdom

    **Onsite Support Engineer - Permanent - London - (5 Days on site) · - Up to £33K** · As a result of my client's exciting growth plans, they have an exciting opportunity for an Onsite Support Engineer to join their team on a permanent basis. This is an exciting time to join an exp ...

  • eFinancialCareers

    IT Support Engineer

    2 weeks ago

    eFinancialCareers London, United Kingdom

    Job Summary · - London · - Contract · - JN · - Feb 09, 2023 · - £450 - £500 pd · **Job Description**: · 2nd/3rd Line Support Engineer - Up to £500 per day Inside IR35 - Hybrid model - 6 month contract - London · Morgan Mckinley has recently partnered with a multinational E-comme ...

  • Edison Hill Search

    IT Support Engineer

    1 week ago

    Edison Hill Search London, United Kingdom

    2nd Line IT Support Engineer - £26,000 - £32,000 DOE - East London, Canary Wharf · We have a fantastic opportunity for a 2nd Line IT Support Engineer to join a growing IT Support MSP based in London Docklands. · You will be a part of a dynamic team and gain exposure to varied cli ...

  • Edison Hill Search

    IT Support Engineer

    1 week ago

    Edison Hill Search London, United Kingdom

    2nd Line IT Support Engineer - East London, Canary Wharf · We have a fantastic opportunity for a 2nd Line IT Support Engineer to join a growing IT Support MSP based in London Docklands. · You will be a part of a dynamic team and gain exposure to varied clients across multiple sec ...

  • Devonshire Hayes Recruitment Specialists Limited

    IT Support Engineer

    3 weeks ago

    Devonshire Hayes Recruitment Specialists Limited London, United Kingdom

    Are you an experienced IT Support Engineer / Desktop Support Engineer with excellent communication skills? If so we have a 12 month FTC that we'd like to discuss with you. · Please note this role will require 5 days a week onsite in London. · Alongside excellent communication ski ...

  • ITECCO

    IT Support Engineer

    1 week ago

    ITECCO London, United Kingdom

    **Job Title**: IT Support Engineer - 2nd Line Support · **Location**: London · **Salary**: £30,000 - £35,000 + Healthcare, Car Allowance, Paid Certifications · - Provide 2nd line technical support to customers, with a focus on excellent customer service · - Monitor and maintain t ...

  • Red King Resourcing

    IT Support Engineer

    2 weeks ago

    Red King Resourcing London, United Kingdom

    **Onsite 1st Line Support** · Our well established client is looking for a immediatley available 1st Line Support Engineer on an initial 3 month contract with potential to extend. · This role does fall inside IR35. · **Key skills** · - Office 365 · - Strong verbal and written com ...

  • Advanced Resource Managers Limited

    IT Support Engineer

    3 weeks ago

    Advanced Resource Managers Limited London, United Kingdom

    Our client are seeking an IT Support / Tech Bar Engineer to join their expanding team based in London. · This role is supporting clients in London. This is an office based role supporting different locations across London (all accessible via the tube). · **Experience and knowledg ...

  • ABL Recruitment

    Support Engineer

    2 weeks ago

    ABL Recruitment London, United Kingdom

    Role: Support Engineer · Expected duration: 9 months (May extend) · Start: ASAP · Office Location: Central London · Pay rate: £ £200.00 · Our client is a global technology leader. They are looking for a support engineer to support their robotics team. · **Responsibilities**: · - ...

  • Edison Hill Search

    IT Support Engineer

    2 weeks ago

    Edison Hill Search London, United Kingdom

    2nd Line IT Support Engineer - £26,000 - £32,000 DOE - East London, Docklands, Canary Wharf · Are you looking for a new and exciting challenge in the IT industry? · Join my client's growing team of IT Support Engineers at this MSP based in the heart of London's Docklands. As a 2n ...

  • Bridge Partners

    IT Support Engineer

    1 week ago

    Bridge Partners London, United Kingdom

    **Location**: Cambridge & London · **Contract**: Full time, Permanent · **Salary**: £30-40K · Do you enjoy providing high quality IT support to businesses but prefer working face-to-face? Are you looking for a role that can grow and develop with your abilities? You will be an imp ...

  • ITECCO

    IT Support Engineer

    2 weeks ago

    ITECCO London, United Kingdom

    **Role**:IT Support Engineer · **Location**:East Central London (Hybrid) · **Salary**:£30,000 - £35,000 · My client who are experts in forensic investigation, are looking for a IT Support Engineer to join their global organisation on a permanent basis. If you are looking for a st ...

  • ITECCO

    IT Support Engineer

    1 week ago

    ITECCO London, United Kingdom

    Key Responsibilities: · - Provide technical support in a mixed Mac and Windows environment · - Handle support tickets and escalate where necessary · - Check server logs and backups · - Run the server and OS updates · - End user training · Technical Skills Required: · - Experience ...

  • Remit Resources

    IT Support Engineer

    2 weeks ago

    Remit Resources London, United Kingdom

    1st Line Support Engineer needed for this not for profit organisation. Working as part of a core IT Infrastructure team the role will involve providing 1st line support to a demanding customer base including providing VIP support to the executive team. · In addition to 1st line r ...

  • St Francis Xavier 6th Form College

    IT Support Engineer

    3 weeks ago

    St Francis Xavier 6th Form College London, United Kingdom

    **Job Title**:IT Support Engineer · **Location**:London · **Salary**: NJC scale 10-12 FTE £27,710 - £29,260 (inclusive of London Weighting), depending upon qualifications and experience**.** · **Job type**:Full time (35 hours per week), permanent, all year round · **Start date**: ...

  • Akkodis

    IT Support Engineer

    3 weeks ago

    Akkodis London, United Kingdom

    **Application Support Engineer / 3RD Line / Operations · Permanent · London (Hybrid 3 days on site) · **Salary**: Up to 70k + 10% bonus** · **Experience**: · - Active Directory · - VDI knowledge: VMware Horizon View, vSphere · - Application packaging · - PowerShell/VB Scripting · ...

  • ReThink Talent

    IT Support Engineer

    2 weeks ago

    ReThink Talent London, United Kingdom

    **IT Support Engineer** · **Location**: London · Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's ...