- Serve customers politely and efficiently to ensure customer satisfaction
- Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
- Maximise sales using linked selling and other appropriate skills
- Drive sales forward using appropriate selling techniques e.g. effective quotation follow up, proactive promotional selling, effective telephone marketing
- Maximise the use of the information technology available to enhance presentation to customers and company performance (e.g. Cad systems, supplier CD Rom catalogues etc.)
- Ensure all telephones are answered promptly and politely, covering for colleagues as appropriate
- All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the company
- Monitor and effectively use customer special terms
- Support external representation to ensure that customer accounts are developed to achieve maximum sales, allowing the representative to spend as much time as possible developing new and additional business
- Service customer orders from branch stock profile where ever possible and appropriate
- Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation
- Liaise with customer and internal department/supplier to ensure delivery requirements are met. Customers must be informed of any delays or problems in meeting those requirements
- Upon the receipt of customer special orders ensure prompt delivery/collection. Cancelled or incorrect orders should be returned promptly to supplier. All rehandling charges must be considered and commercial decisions made
- Monitor potential issues with customer credit limits and payments.
- Driving Licence 2 years experience in customer facing sales role
- Previous electrical wholesale experience
- Acknowledged customer service training
- Experience in a telephone sales environment
- Technical ability to take-off quantities from plans #J-18808-Ljbffr
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Internal Sales Executive - London, United Kingdom - CXC Global
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
ROLE:
Internal Sales Executive
LOCATION:
Harrow
SALARY:
£35k+ and benefits
WORKING DAYS:
Monday to Friday, 1 in 2 or 3 Saturdays
WORKING HOURS:
7am-5:15pm - half day Saturday (8am -12pm) Due to the continued success and expansion of our clients business, an exciting opportunity has arisen for an Internal Sales Assistant to join their team in Harrow The ideal candidate should be customer focused and conscientious, with excellent communication and teamwork skills.
Previous sales experience and product knowledge advantageous. Previous experience of working within the electrical wholesale industry preferred. The role would suit someone looking to make a name for themselves in the industry.Responsibilities: