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    Claims Process and Change Lead - London, United Kingdom - AIG

    AIG
    AIG London, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    At Talbot Underwriting we are reimagining the way we help customers to manage risk. Join us as a Claims Process and Change Lead to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

    Make your mark at Talbot

    With offices in the U.S., London and Asia Pacific, Talbot is the managing agent of Syndicate 1183 at Lloyd's. Syndicate 1183 underwrites a number of classes of business including war and terrorism, energy, marine, financial lines, cyber, transport, political risk, crisis management, kidnap & ransom, contingency, property and treaty reinsurance.

    Through its expert team of underwriters and a balanced, geographically-diverse portfolio of business, Talbot has earned a reputation as an industry-leading insurance and reinsurance specialist.

    How you'll make an impact:

    This position is a Claims Change role, responsible for leading projects and analysis across Claims. Reporting into the Head of Claims Operations, you will collaborate with Claims business units and develop solutions to solve business problems.

    You will pro-actively drive business change on processes, systems and controls assuming either a Change or SME role, dependant on the needs of the project. You will be involved in a variety of exciting Claims initiatives including Blueprint 2 and Lloyd's Faster Claims Payments.

    • Claims Ops BAU: Claims Projects and Process - 20:80
    • Lead projects and process improvement initiatives that will drive cost and time efficiencies, utilizing new technology, where appropriate.
    • Conduct process mapping and analysis to identify areas for improvement within Claims.
    • Collaborate with stakeholders to gather requirements, document business processes, and define clear objectives for process enhancements.
    • Collaborate with colleagues in Claims and other departments to deliver key initiatives as needed.
    • Work closely with IT and technical teams to implement new systems and technologies.
    • Support the development and coaching of junior members of the Claims Operations team. Provide hands on assistance with development around understanding and documenting processes, providing guidance and direction regarding problem solving, reviewing proposals and giving feedback.
    • Act in a supporting role to the Head of Claims Operations, being an initial line of enquiry for Claims Operations queries from more junior member of the Claims Operations team.
    • Support the Head of Claims Operations with SOX, Lloyd's, FCA / PRA / internal / external regulatory and control environment.
    • Support the Head of Claims Operations through attendance at various internal / external committees or seminars, assessing impact and opportunities and sharing knowledge within Claims Operations thereafter.

    What you'll need to succeed

    • This role would suit someone with a Change skill set looking to develop and do something different.
    • Significant experience as a BA or working in an analysis capacity on Change projects (i.e. Operations Analyst, Claims Operations Analyst, Process Analyst etc).
    • Strong experience in process mapping.
    • Flexibility to assume either a Change or SME role on each Claims initiative, dependant on the needs of the project.
    • Technically minded - Confident with (back end) systems / applications

    What we offer

    Our people are what make Talbot a market leading syndicate, so we are focused on creating a diverse, equitable and inclusive culture that helps us attract and retain great people.

    We pride ourselves on helping our people develop and hone their professional skills throughout their careers. Our employees have access to a broad range of best-in-class career development programmes, we run regular training courses and events throughout the year covering both technical and non-technical topics.

    Charitable giving is an important part of our culture too and we encourage people to give back to causes they care about, supporting them through our matched funding initiative and giving time off for volunteering.

    Enjoy benefits that take care of what matters

    At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

    Reimagining insurance to make a bigger difference to the world

    American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

    Welcome to a culture of belonging

    We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

    AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

    Functional Area:

    OP - OperationsEstimated Travel Percentage (%): No TravelRelocation Provided: NoTalbot Underwriting Services Ltd (TS1)
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