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    Senior IT Product Owner - London, United Kingdom - Mimecast

    Mimecast
    Mimecast London, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    This position is aligned to our Customer Excellence organization and is focused on technology initiatives for our Customer Support & Professional Services teams using Salesforce Service Cloud, Zendesk and Certinia.

    The IT Product Owner serves as technology and process expert who partners with the stakeholders, business leaders, and architects to define efficient solutions that are easy to implement and maintain in our tools. They are the voice of the (internal) customer and are responsible for ensuring that the development team builds a product that meets the customers' needs and delivers business value.

    The IT Product Owner is the liaison between the end user and technical team, and requires both technical capabilities along with the ability to be analytical.

    This person will ensure that we implement and operate best in class processes for these areas, using out of the box best in class SaaS platforms and they will be the champion that can align the business with easier ways to operate, design and build those processes using our SaaS solutions.

    Our Senior IT Product Owner understands the end-user needs and creates user stories for the architects and developers to build.

    The role will oversee the development phases from inception to delivery by deeply understanding the business requirements, prioritizing the work for the architects and developers, managing the backlog, and evaluating the progress throughout.

    What You'll Do:

    • Be responsible for delivering a system configured to the customer requirements.
    • Serve as the primary point of contact between Internal IT and various business units, able to gain alignment from cross functional stakeholders to proposed designs.
    • Proactively identify opportunities to leverage technology for business process improvements and operational efficiencies.
    • Collaborate with business leaders to understand their objectives, challenges, and technology requirements.
    • Ensure alignment to and approval of documented business objectives and requirements
    • Define and document detailed technical requirements in collaboration with architecture, aligned to project goals based on user feedback, that results in comprehensive functional specifications. Meet with both technical management and business unit owners to gather, document and confirm project requirements while translating them into scope documentation.
    • Plan, manage, and prioritize product feature backlog and development phases. Oversee development stages and evaluate progress at each iteration. Provide feedback to the customer and development teams.
    • Ability to assume Project Management duties for initiatives, as may be warranted – Monitor project progress, manage and mitigate risks, timely and transparent communication of project status to all stakeholders to ensure successful implementation.
    • Facilitate change management processes, ensuring smooth adoption of new technologies within the organization.
    • Propose innovative solutions to address challenges and opportunities.

    What You'll Bring:

    • 5-7 years of business analysis and / or process improvement experience.
    • Background in Customer Support or Services.
    • Experience of Salesforce, Service Cloud and / or Zendesk.
    • The IT Product Owner will have deep understanding of the key platforms and industry knowledge on efficient ways they can be used to enable the business. Additionally you will have a deep understanding of the overall in-scope, owned business processes.
    • The person needs to have the experience of successfully persuading the business to change how they have operated historically and is intimately familiar with successfully enabling applications in their domain with minimal customization.
    • Be familiar with best-in-class process as used in the software industry
    • Able to identify and remediate prior customizations and complex processes.
    • Experienced running agile sprints.
    • Able to make quick yet reliable design decisions resulting in efficient easy to maintain software.

    What We Bring:

    We are Mimecasters. And we are alive with purpose.

    Your personal and professional growth matter to us. At Mimecast, we provide the tools, training, and mentorship necessary to elevate your skills and expertise continually. As you thrive, so does the organization, creating a symbiotic relationship that fuels our collective success. In return, we promise you first-class development, hybrid working, ample rewards with uncapped commission, and a company culture you'll find it difficult not to fall in love with.

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