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Bracknell

    performance management specialist - Bracknell, Berkshire, United Kingdom - Signature Recruitment

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    Description

    Order Management Specialist German Speaking Signature Recruitment are delighted to have partnered with a well-known, international FMCG brand based in Berkshire.

    While the company are Southeast based the role will be largely remote (with the requirement to go in perhaps a few times every 6 weeks).

    This is a newly created role within a very fast-growing UK office for the business.

    Working within the Customer Service department youll be responsible for Manage the end-to-end order process from order receipt, through to fulfilment, shipping, delivery, and invoicing.

    Remote working
    Free on-site parking
    25 days holiday + bank holidays
    Company pension scheme
    Performance based bonus

    Manage the end-to-end order process from order receipt, through to fulfilment, shipping, delivery, and invoicing with minimal manual intervention for customers.

    Measure customer service performance using KPIs and SLAs to deliver consistent and a superior service experience for customers.
    Attend and contribute to customer facing meetings, providing analysis of customer accounts and monthly/quarterly service reports/dashboards.
    Fluent in German
    Demonstrable experience in an Order processing/Fulfilment role within an FMCG company
    Great analytical skills and the ability to interpret and act upon data.
    This is a full time, permanent role working Monday-Friday 9-5:30.

    Location is Berkshire but the role is primarily remote youll need to be able to commute when needed for meetings.

    This is a really exciting opportunity to excel your career in a newly established team.


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