- Ensure all referrals are sent via the appropriate method e-referral system.
- deal with requests for access to medical records.
- Managing the practice generic in box and other electronic messaging systems.
- Dealing with telephone calls from patients and third parties as appropriate.
- Working in a busy reception team dealing with patients face to face and on the telephone.
- All administrative duties and working together as a cohesive team with both clinicians and other administrative staff.
- Taking meeting minutes as required.
- Undertaking other reception and administrative duties.
- NVQ level 2 or higher in Customer service/Administration/Healthcare or equivalent experience
- Must be able to demonstrate the English language proficiency level required for this post.
- To be flexible and respond to changing service needs
- Knowledge & understanding of the data protection act
- Knowledge of the freedom of information act
- A knowledge of the EMIS or SystemOne
- Understanding of NPC policies & procedures
- Child Protection training
- Knowledge of Microsoft Office
- NSTS Training
- Basic Life Support, Moving & Handing & Fire training.
- ECDL
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Customer Care Administrator - North Shields, United Kingdom - Northumbria Healthcare NHS Foundation Trust
Description
Job summary
We are looking to recruit a friendly, motivated and professional customer care administrator to join our team. Ideally, the successful candidate will have a background of working in primary care, as well as strong customer service and administrative skills.
This position will be based at the Nelson Medical Group in North Shields. The successful candidate will be providing a high level of customer service to patients of Northumbria Primary Care (NPC) practices.
Northumbria Primary Care is a developing, dynamic organisation with a clear vision for Primary Care service delivery. We are pushing the boundaries of how we deliver our services, which is facilitating greater opportunities for our staff.
We are looking for a highly motivated and enthusiastic team player who can demonstrate high standards of customer care and administrative skills. You will become part of an experienced, pro-active, and friendly team working to serve patients through general practice. The hours will be a total of 16 hours working Thursday and Friday with alternating weekly shifts between and
Main duties of the job
About us
Northumbria Primary Care Ltd (NPC) is a pioneering partnership with local GPs and now manages several GP practices with around 50,000 registered patients in Northumberland and North Tyneside.
Whilst appointees will have a base practice within NPC,they may be asked to work at other practices across our group. We do however limit this as much as possible as we appreciate continuity is vital to effective primary care.
Please note that NPC is a wholly owned subsidiary of Northumbria Healthcare NHS Foundation sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before applying to join our fantastic organisation.
Job descriptionJob responsibilities
To answer telephone calls & respond to all enquires directing the public as appropriate.
To provide admin support to nursing & clinical staff.
To ensure all Emergency Care documentation is coded & filed correctly, and copies are sent to relevant health care professionals.
To provide non clinical advice to patients, relatives, the public and internal & external agencies.
Responsible for the ordering & maintenance of stock levels clinical & non-clinical.
To receive confidential information by telephone or face to face and input accurately into both EMIS and SystemOne as job requires a broad range of tasks and offers general admin and secretarial support to the team.
To manage correspondence, secretarial duties, nursing admin support and processing patient referrals. Processing and distributing incoming (and outgoing) mail.
To occasionally provide clinical coding of all patient records ensuring all medical history iscoded accurately and entered onto the clinical system some of which is sensitive.
Person SpecificationQualifications
Essential
Skills and Abilities
Essential
Experience
Essential
Desirable
Customer Care Administrator professionals in North Shields
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angelina carr
Assistant
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James Falconer
Motivated and Ready for a challenge · Support work within mental health