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    Operations Specialist - London, United Kingdom - Quadient

    Quadient
    Quadient London, United Kingdom

    4 weeks ago

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    Description
    Quadient Intelligent Communication Automation (ICA) software solution empowers our customers to deliver relevant & personalized experience.

    We are recognized by leading market analysts such as Gartner, Forrester & IDC as a global leader in communication & financial automation software, generating more than €200M in revenue across all continents.

    As a key member of the global Revenue Operations & Business Performance team, you will be responsible for boosting ICA results and make sure all components of the revenue operations are fully aligned for efficiency, from product strategy and go-to-market activities.

    You'll strive in this role if you love identifying areas of strengths regionally that have potential for global expansion, with a focus on Sales but interacting as well with Marketing, SDR, Presales, Customer Support, Implementation and Support teams to increase customer acquisition, satisfaction & retention.

    A data analyst at heart, you will have the mandate to own, develop, socialize & hold all teams accountable to KPIs.

    Support GTM teams' interactions, making sure insights and feedback loops are shared and striving to improve performance,
    Analyze data to identify areas of strengths and improvement in the revenue generation process, and share insights with Operations leader,
    Support the roll out of compensation plans, and ongoing management of commission process alongside Finance teams,
    Support GTM teams to ensure a high level of data quality in our systems, elevating customer data to a strategic asset,
    Good functional understanding of CRM, ideally with a level of SFDC certification,
    Expert in Excel, and ability to deliver, clear, concise recommendations through PowerPoint or Word,
    able to breakdown ambiguous problems into concrete, manageable components and think through optimal solutions,
    project or program management experience is a plus,

    For thousands of customers around the world, Quadient is the driving force behind providing meaningful customer experiences, helping our customers create personalized interactions and make meaningful connections.

    We're a community of individuals with different points of view who enjoy opportunities to share our skills and ideas. We value diversity, so here, you will find no limits to your professional growth. We will welcome you into the stimulating process of exchanging ideas for personal and professional growth.
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