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    Customer Account Manager - London, United Kingdom - Verisk

    Verisk
    Verisk London, United Kingdom

    3 weeks ago

    Default job background
    Description
    The Whitespace Platform is the only truly digital platform for the global (re)insurance marketplace. It is data-led and has been ever since launch.

    This adaptable and intuitive platform enables brokers and underwriters to offer, negotiate, place and bind (re)insurance contracts with each other, in a truly digital form, across all classes of (re)insurance business and geographies.

    Responsible for the development of new sales opportunities, converting these to confirmed sales, managing the client through the onboarding process including the contracting process and maintaining a strong collaborative relationship with the client once on board.

    Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.

    Ensure the timely and successful delivery and implementation of the Whitespace Platform within insurance related organisations / new clients
    Manage the client onboarding process including the management of the Whitespace contracting process through DocuSign
    Build and maintain strong long-lasting customer relationships to ensure all client needs are met both short term transactional and longer-term strategic objectives as they pertain to the Whitespace Platform
    Work closely with the Integrations team to ensure maximisation of revenue generation can be fulfilled through additional offered services
    Attend, run or assist at customer training demonstrations with other Account Managers
    Operate as the first point of contact for non-technical matters specific to your accounts
    Record all work using the company's preferred CRM and DMS system
    Provide support to the Chief Platform Officer and Whitespace Commercial Officer as required
    Undertake full account reviews and analysis using preferred company reporting tools
    Regularly update the CRM system with latest revenue projections to support internal revenue forecasting process
    Work closely with the Support team to ensure escalated customer tickets and queries are handled quickly and effectively
    Willingness to work flexible hours at times, based on needs
    Extensive experience in a London specialty/wholesale insurance market
    Proven work experience as a Broker / Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant Sales role within Insurance
    Education / Training / Qualifications required
    Maths and English GCSEs at grade C or above
    Understanding of stakeholder management
    Intermediate understanding of the risk placement process between brokers and carriers
    Solid experience with CRM software and MS Office
    Entry level understanding of the global Insurance Industry
    Willingness to learn and be agile in a fast-paced environment

    For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale.

    We empower communities and businesses to make better decisions on risk, faster.

    At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

    For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.

    We value learning, caring and results and make inclusivity and diversity a top priority.

    In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

    And we are looking for people like you to help us translate big data into big ideas. Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
    Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
    Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

    Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

    Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
    Marketing Solutions - delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement

    Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

    Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

    We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

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