Jobs
>
Warrington

    Senior Customer Service Manager - Warrington, United Kingdom - Zachary Daniels

    Zachary Daniels
    Zachary Daniels Warrington, United Kingdom

    3 weeks ago

    Default job background
    Description

    Job Description

    Zachary Daniels are proud to be supporting a major retailer in their search for a Customer Service Manager to lead the service strategy for the business.

    About the role

    As our clients Customer Service Manager, your role will be responsible for the development and delivery of a Customer Service Strategy that puts our client's customer front and centre of everything they do. You will be representing Customer Service across the business, to drive customer centricity, innovation and continuous improvement. You will be accountable for operational delivery of multi-channel customer service through a third party Contact Centre and the Support Hub Team. Ensuring a balance of cost, quality, productivity and all SLA's are met. Most of all you need to passionate about great service.

    Key accountabilities of the Customer Service Manager role

    • Take ownership of the service strategy and measures
    • Budget planning and performance review against plans and forecast to ensure the customer needs are met
    • Lead the Contact Centre with a focus on generating sales
    • Manage complex or escalated customer complaints through to resolution
    • Use Continuous improvement to implement learnings

    About you

    To be successful in our clients Customer Service Manager role you will need:

    • Extensive experience in leading customer service teams including an outsourced model
    • Understanding of the impact on service for the wider retail business
    • Excellent people leadership skills with the ability to lead change
    • Ability to communicate and influence at a senior level with strong stakeholder management skills
    • Experience in working in a fast-paced retail environment
    • Financial acumen
    • Understanding of Contact Centre planning
    • Understanding of Contact Centre technology

    What's on offer for the Customer Service Manager position

    Our client can offer a salary of up to £66,000 plus benefits package

    Please apply with your most recent CV.

    BBBH30423

    ** NOTE - All emails from will be sent from the following domain & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information **

  • Nationwide Platforms

    Workshop Service Manager

    2 weeks ago

    Nationwide Platforms Warrington, United Kingdom Full time

    We are looking for an experienced Workshop Manager or Supervisor to join our Nationwide Platforms team at the Warrington depot. As Workshop Service Manager you will be responsible for managing all workshop and field based engineering activities at the Depot. Ideally someone withi ...

  • Domus Recruitment Ltd

    Service Manager Learning Disabilities

    2 weeks ago

    Domus Recruitment Ltd Warrington, United Kingdom

    Domus are on the lookout for an experienced manager within the Health and Social Care sector to join a national Charity in Warrington, as a Service Manager. · Based in Warrington you will be responsible for the delivery of high quality and person-centred support to adults with Le ...

  • Halton Housing

    Environmental Services Operations Manager

    2 weeks ago

    Halton Housing Widnes, United Kingdom

    **The Vacancy** · Here at Halton Housing, we are looking for an Environmental Services Operations manager to lead, manage and motivate our Environmental team. · You will manage the day-to-day activities of project works, support the Head of Environmental and Sustainability with i ...

  • KPI People

    Service Manager

    3 weeks ago

    KPI People Wigan, United Kingdom

    **Service Manager - Wigan -** · **£36,000 Basic Salary -** · **£48,000 On Target Earnings -** · **Overachievement Bonus -** · **Company Car -** · **No Saturdays -** · Our client, a busy franchised dealership, in Wigan the requirement for an experienced Service Manager / Aftersale ...

  • Gilbert Meher

    Registered Manager- Adoption Services

    2 weeks ago

    Gilbert Meher St. Helens, United Kingdom

    ??Registered Manager - Adoption Services · ??Hybrid working · - Registered Office St Helens · ??£49,900 - £51, hours p/w) · ?Pension, career progression opportunities, discounts and much more · **Struggling to meet that work life balance but know you have so much to give at work? ...

  • Lifeways

    Service Manager

    3 weeks ago

    Lifeways Bolton, United Kingdom

    Are you ready to progress your career? To use the skills you have gained and manage the day to day running of our supported living services? · The Lifeway's Group is one of the UK's leading providers of support services for people with diverse and often complex needs in community ...

  • Lifeways

    Service Manager

    3 weeks ago

    Lifeways Bolton, United Kingdom

    Are you ready to progress your career? To use the skills you have gained and manage the day to day running of our supported living services? · The Lifeway's Group is one of the UK's leading providers of support services for people with diverse and often complex needs in community ...

  • Domus Recruitment Ltd

    Service Manager

    3 weeks ago

    Domus Recruitment Ltd Bolton, United Kingdom

    Domus are on the lookout for an experienced manager within the Health and Social Care sector to join a national organisation in Bolton, as a Service Manager. · Based in Bolton, you will be responsible for the delivery of high quality and person-centred support to adults with Lear ...

  • PP Associates

    Service Manager

    1 week ago

    PP Associates North West England, United Kingdom

    **North Region Peripatetic Manager - Level 5 - Brain Injury - Permanent - Flexible working hours available - up to £50k + £4k Car Allowance** · You will take overall responsibility for the effective management of projects as assigned by the Director of Operations and ensure the p ...

  • Verto People

    Service Manager

    2 weeks ago

    Verto People Oldham, United Kingdom Full time

    Service Manager / Engineering Manager / Workshop Manager required to join a leading pump manufacturer based near Oldham. · The Successful Service Manager / Engineering Manager / Workshop Manager will oversee and manage the workshop plus a team of fitters/service engineers working ...

  • Apply4U Ltd

    Service Manager

    2 weeks ago

    Apply4U Ltd Liverpool, United Kingdom

    **Automotive Service Manager · Basic £37,000 · OTE - £49,000+ · Main Dealer - Liverpool** · Our Client are currently recruiting for an experienced Automotive Service Manager to join a busy and well established Aftersales department in Liverpool. · You will be working for a fantas ...

  • Matt Burton

    Service Manager

    1 week ago

    Matt Burton Liverpool, United Kingdom

    MBA are looking for a Service Manager to work out of our client's prestigious Automotive Retail Centre in Liverpool. This is a great opportunity to work with one of the most prestigious brands in the automotive industry. · The client is a family run business who started over 110 ...

  • Forest Care Selection

    Service Manager

    2 weeks ago

    Forest Care Selection Liverpool, United Kingdom

    Forest Care Selection is currently working in partnership with a forward-thinking third-sector provider of community-based and residential care settings to adults with acquired brain injury, learning disabilities, complex physical disabilities, and individuals with autism. · This ...

  • KPI People

    Service Manager

    2 weeks ago

    KPI People Liverpool, United Kingdom

    Service Manager - Liverpool · - Basic Salary - £46,000 · - OTE - £58,000 · - Company Car · - Extensive Benefits Package · - Our client, a large franchised main dealership in Liverpool has the requirement for an experienced Service Manager to join their established and high perfor ...

  • Richard Abson Group

    Service Manager

    2 weeks ago

    Richard Abson Group Rochdale, United Kingdom

    Outstanding opportunity for an automotive service manager. A prestigious, award winning dealership in Rochdale. · You will take on responsibility for 14 technicians, supported by 2 workshop controllers and 4 front of house staff on service reception. Additionally, there are 3 bac ...

  • Seven Resourcing

    Service Manager

    3 weeks ago

    Seven Resourcing Birkenhead, United Kingdom

    Seven Social Care is looking for a temporary Service Manager to fill a fantastic role in Birkenhead. · **The role**: · As the Service Manager you will be responsible for the operational management of a service, or group of services, within a supported housing and/or retirement li ...

  • Servoca Resourcing Solutions

    Service Manager

    3 weeks ago

    Servoca Resourcing Solutions Birkenhead, United Kingdom

    **Job reference: EH/RIV/0006BFD0** · **Pay Rate: £16.44 PAYE per hour** · **Hours: 35 hours per week (Mon - Fri 9-5)** · **Contract Length: until 27/02/2023** · Servoca resourcing is a recruitment organisation that specialises in placing people in to temporary and permanent roles ...

  • Barclays

    Bgsc Service Management

    3 weeks ago

    Barclays Knutsford, United Kingdom

    **Senior Service Delivery Manager, BGSC UK Branch** · **Knutsford** · As a Barclays Senior Service Delivery Manager, Barclays Global Services Centre (BGSC) UK Branch, you will be supporting designing & refresh of operating model, roadmap & approach, governance strategy and contin ...

  • Bakkavor

    Technical Services Manager

    1 week ago

    Bakkavor Wigan, United Kingdom Full time

    Technical Services Manager · Salary:£45,000 - £47,000 per annum · Location:Wigan, Greater Manchester · Contract Type:Permanent - Full Time · Shift Pattern:Monday - Friday (8.00am - 5pm)40 hours per week · Benefits Package: · Bonus: Up to 10% (depending on the companies annu ...

  • Path Recruitment

    Service Manager

    1 week ago

    Path Recruitment Warrington, United Kingdom

    An exciting Service Manager opportunity has become available to join a reputable construction company at their depot near to Warrington. This role will involve managing the operations of the workshop and office, including staff, budgets, and P&L's. You must have experience within ...