Jobs
>
Solihull

    Customer Services Officer - Solihull, West Midlands, United Kingdom - Legal & General

    Default job background
    Description

    Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them.

    To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella.

    Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centred ambitions.

    This is a telephony based role within our Legal & General Home Finance Team.

    This is a permanent role, working 35 hours per week, during the telephony open hours (currently 8:00-17:30).What's more, there is no weekend work, as you will only work Monday to Friday (2 days at the office and 3 days at home) The role holder will provide an accurate, compliant and timely service and carry out more complex customer transactions, complaint responses, and data analysis.

    The role holder will keep up to date with all compliance rules and requirements including data protection, money laundering, breaches, complaints and controls, conduct of business and treating customers fairly.

    Our Customer Service teams are made up of professionals from different backgrounds includingcall centre, retail, hospitality, and sales.
    We love working at Legal and General and know you will too. As your skillset grows, it's possible your earning potential will too.
    ~25 days holiday, plus bank holidays, 26 days after 2 years' service. You can also buy and sell holiday.
    ~ Generous pension contribution
    ~ Life assurance x8 of base salary
    ~ Private medical insurance
    ~ A variety of company share schemes, discounts at a huge range of high street stores and on our own products.

    You'll be in induction for a couple of weeks so you'll have the tools you need before you start helping our customers and clients.

    Computer literate in Microsoft office
    Previous experience in financial services preferred
    Experience of working with direct customer interaction: either face to face or by phone
    The brand with the brolly is choosing today to change tomorrow.

    Since 1836, we've grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

    We're all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

    We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.
    At L&G, you'll find a balance that helps you be your best. Empowered by hybrid working, we're supported by technology and workplaces that enable us to work effectively wherever we are. And, when we achieve great things, we celebrate our success and reward strong performance.

    Today, there's over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G.

    Bringing together people with different life experiences helps us build empathy with our customers and drive innovation.
    We don't just talk about it, we actively promote diversity and equitable opportunities for all.

    That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or protected veteran status.

    In fact, we embrace every dimension of diversity to reflect the customers and communities we serve.
    We want you to use your voice to help us build a better tomorrow.
    we're always open to discussing flexible working arrangements. Likewise, we're committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.


  • Legal & General Solihull, United Kingdom

    Your role at a glance · We have an amazing opportunity for a Customer Service Officer to join our Home Finance team in Solihull · Do you love talking to people? Are you experienced in the world of customer service? Would you like to join an employer, who cares for its colleagues, ...


  • West Midlands Combined Authority Birmingham, United Kingdom

    Job Introduction · As our Workplace Services Officer, you'll lead and support across a range of workplace services, to drive delivery of a key enabling service for the WMCA (West Midlands Combined Authority) and support wider Housing, Property and Regeneration deliverables. · You ...


  • Anthony Collins Solicitors Birmingham, United Kingdom

    **About the role and team** · *** · About the role and team · We are looking for an enthusiastic, organised and pro-active Office Services Assistant to provide high quality client service by assisting the firm with all general office administration duties. · The Office Services A ...


  • West Midlands Combined Authority Birmingham, United Kingdom

    Job Introduction · If you have a flair for organisation, excel in dynamic environments, and thrive as a collaborative team player, then this opportunity could be an ideal fit for you. · Midlands Connect (MC) is seeking an experienced Corporate Services Officer to deliver top-tier ...


  • Concept Housing Association Birmingham, United Kingdom

    **Customer Service Officer (CSO)** · **Birmingham** · **£20,000 - £22,800 per annum** · **Permanent, Full Time** · **Closing date: 6th January 2023** · **Interviews: TBC** · Do you pride yourself on providing a great customer experience? · We are looking for Customer Service Offi ...


  • Midland Heart Birmingham, United Kingdom

    **The Role** · We have a fantastic opportunity for someone to joing us as a** Tenancy Services Officer.** Life as a Tenancy Services Officer is challenging - the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and e ...


  • Midland Heart Birmingham, United Kingdom

    **The Role** · The role of a Tenancy Services Officer is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you're supported by a close-knit team. We now have an opportun ...


  • Navitas Birmingham, United Kingdom

    We are currently looking for a College Services Officer to join our busy team · The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross functional team. · **Salary**: £23,000 per annum · **College Service ...


  • Nacro Birmingham, United Kingdom

    **Service Charge Officer** Job type - Full time, permanentSalary - £35,235 per annumHours - 35 hours per week (+ 5 hours paid lunch)Location - HYBRID - Regular travel to Birmingham & Nottingham · We are a national social justice charity with more than 50 years' experience of chan ...


  • West Midlands Police Birmingham, United Kingdom

    **Grade: Police Staff Grade 4** · **Salary: £24,552 to £27,690** · **Closing Date: 31st Jan 2023** · **The role** · West Midlands Police is going through some fundamental changes, so we are big enough to cope but small enough to care. This exciting new opportunity will be at the ...


  • S Knights Recruitment Birmingham, United Kingdom

    The Customer Service Officer (CSO) plays a vital role in the organisation, serving as the primary point of contact for all front-of-house and inbound communication, including reception and visitor liaison. The primary objective is to deliver an efficient and effective service, en ...


  • RSR Housing Birmingham, United Kingdom

    RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. · RSR are curren ...


  • Sandwell and West Birmingham NHS Trust Birmingham, United Kingdom

    To liaise with bereaved relatives, medical staff, mortuary, coroner officers, funeral directors to ensure that procedures and arrangements for the completion and issuing of a Medical Certificate of Death and all relevant paperwork required are issued in a timely manner, enabling ...


  • Landau Ltd Birmingham, United Kingdom

    Job title: _Service Directory Officer_ · Job reference number: 10172 · Closing date: 22/06/2023 · Interview date: TBC · Landau is a supported employment and training charity that transform over 800 lives a year across the West Midlands by providing routes to employment, access to ...


  • Serve and Protect Credit Union Birmingham, United Kingdom

    **Payment** · **Services Officer** · **Responsible to**:Finance & Operations Manager · **Hours**:(Full-Time) 35 hours · **Salary**:£19,334 to £25,620 · **Location**:Guardians House, 2111 Coventry Road, Sheldon, · Birmingham, B26 3EA · **Purpose** · To work as part of the Finance ...


  • Sandwell and West Birmingham NHS Trust Birmingham, United Kingdom

    Ward Service department based at Sandwell General Hospital currently have part time positions available for people who would like to work in a busy healthcare setting and are willing to work hard to help make the patient stay a safe one by maintaining a high level of cleanliness. ...


  • General Dental Council Birmingham, United Kingdom

    **Contract**:Permanent · **Salary**:£21,776 - £25,617 pa (Pro rata for part time) · **Hours**:1 x Full time 35 hours and 1 x Part Time 17.5 hours · **Location**:Birmingham · If you thrive in a fast-paced environment and have a natural ability to explain complex information easily ...


  • Sandwell and West Birmingham NHS Trust Birmingham, United Kingdom

    The ward service department based at Sandwell General Hospital currently have part time positions available for people who would like to work in a busy healthcare setting and are willing to work hard to help make the patient stay a safe one by maintaining a high level of cleanlin ...

  • Coventry University

    Services Officer

    21 hours ago


    Coventry University Coventry, United Kingdom

    Location: Silverstone Park, Northamptonshire · Coventry University's National Institute of Teaching & Education (NITE) is a global provider of postgraduate degrees, training and professional development for teachers and school/college leaders. Our courses innovate in their flexib ...


  • TribePost Birmingham, United Kingdom

    CLTi are now recruiting for a Customer Services and Admissions Officer · **Customer Services and Admissions Officer** · **Location**: Hybrid/Birmingham UK · **Salary**: £24,000 - £32,000 (depending on experience) · **Why do we want you?** · We are looking for an enthusiastic Cust ...