General Manager - Royal Tunbridge Wells, United Kingdom - Simon Acres Group

Simon Acres Group Royal Tunbridge Wells, United Kingdom

2 days ago

Permanent, Full time

Description

Simon Acres Recruitment are excited to be working with a private members club based in the Pantiles, Tunbridge Wells who are seeking an experienced General Manager to manage the club's day to day operations and host exclusive members.

Paying:
A basic of between £42,000 - £45,000, plus a £5,000 incentivised bonus.

Working hours: 40 hours per week over shift patterns.

Opening hours:
Monday to Wednesday 8.000am – 7.00pm, Thursday – Friday 8.000am-11.00pm and Saturday (phone number removed)pm. Closed Sunday.

Responsibilities:

Ability to lead change, lead by example and lead from the front, putting members first and building a solid team that encourage business growth.
Overseeing all staff budgets and operations of the private members club and cafe.
Formulating & implementing the overall strategy, setting goals for growth.
Ensuring all team members have a comprehensive knowledge of activity within the club on any given day of the week, including member events, private events, and other business activities.
Demonstrating a sound understanding of the rules of membership and ensuring that any breaches are dealt with directly or escalated appropriately.
Ensuring employees work productively and professionally at all times, following all H&S regulations.
Overseeing recruitment, training of new employees and full induction and training for new starters.
Preparing regular reports for Shareholders and Directors.
Leading by example, setting the tone of service, providing service training to include upselling techniques.
Supporting, motivating, and encouraging good staff relations by promoting a positive.
Handling complaints and training the wider team on complaint management.
Providing solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).

Operational

Responsibilities:

Responsible for meeting compliance with all operational legislation including licensing, H&S, food hygiene standards agency, fire safety etc.
Managing and liaising with all external contractors and suppliers of the club.
Keeping the team up to date with mandatory training, food safety, allergens, fire safety and H&S.
Setting team targets and driving continous improvement.
Conducting weekly team meetings to review events, initiatives, operations, and all other business needs.
Conducting annual appraisals, probation reviews and regular 1-2-1's with direct reports.

Integrity:

Act in a highly professional and courteous manner at all times.
Keeping all club business & HR information private and confidential.
Informing the Directors of any information that may be detrimental to the club.
Promoting the club in a positive way and adhering to organisational code of conduct at all times.

The Candidate:
* 5+ years of hospitality management experience, ideally with Private Members Club or boutique hotel background.

Demonstratable experience of managing and developing teams (motivating, inspiring and encouraging).
Strong financial acumen, ability to drive revenue and understand forecasts and P&L.
Up to date knowledge of regulations, health and safety and compliance.
Events management/logistics experience.
Food, beverage, and bar management experience.
Understanding of rewarding and motivating techniques and best practices.
Passionate, creative, and thoughtful leader, who is motivated to progress and develop teams

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