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Braintree

    Part Time Supervisor - Braintree, United Kingdom - Lindt

    Lindt
    Lindt Braintree, United Kingdom

    4 hours ago

    Default job background
    Part time
    Description

    Functional Vision and Mission

  • Vision: To be the Premium Chocolate retailer and the number one choice for gifting and self-indulgence.
  • Mission: Develop and nurture brand advocates through our distinctive chocolate experience, which is brought alive in our chocolate shops every day.

    • Main Purpose of Job

  • Support the store management team in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan
  • Contribute to the operational excellence and financial performance of a store in the Lindt UK retail division, using responsible business practices and adhering to all company policies
  • Embody the Lindt brand with passion and be part of a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
  • Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action

    • Key Responsibilities
    Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward

  • Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
  • Track store KPI's and support the store management team to identify opportunities and risks, supporting a clear course of action
  • Align with line manager on action plans from store performance reviews
  • Collaborate with store management team on opportunities for key trading periods

    • Delivering and Developing Operational Excellence

  • Contribute to a self-disciplined culture focused on flawless execution of processes, procedures, and initiatives including consistent delivery of presentation standards in store
  • Maintain awareness of audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
  • Comply with company Health and Safety policy and procedure, and take associated actions to ensure a safe working environment for all
  • Escalate issues to the store management team when necessary in a timely manner

    • Delivering Outstanding Premium Visibility and Communication with our Customers

  • Become an expert brand ambassador in delivering the Lindt Service proposition by living the values and personally contributing to a customer centric-culture
  • Embrace the Global Retail Mystery shop program, using the results to recognise strengths and share best practice
  • Maintain monthly visual merchandising plan to company standard
  • Stay informed of current trends and contribute to weekly Competitor Watch of the local market place
  • Understand and actively anticipate consumer needs and go the extra mile to delight customers

    • Leading for an Inspiring Place to Work

  • Take responsibility for developing your own skills and capability and support a learning culture
  • Collaborate with line manager in order to achieve your own agreed PDP objectives
  • Participate in monthly 1-2-1s with your Line Manager to guide your own performance
  • Work with line manager to resolve personal performance issues in a timely manner
  • Align with line manager on action plans from personal performance reviews

    • Working Relationships

    Positively build working relationships and exceed expectations with both internal and external contacts:

  • Internal – Retail field team, Retail HO team, HR
  • External - Customers, Shopping Centre and Outlet Centre, retail network

    • Qualifications, Knowledge and Experience Required

  • Proven experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
  • Proven track record of delivering performance at a high level within a team
  • Numerate with good analytical and IT skills
  • A highly motivated self-starter, with a drive for results
  • Excellent interpersonal skills, able to build relationships internally and externally
  • An infectious can do attitude – ready to try new things and enthuse everyone you meet

    • Promotional Guidelines

    Career progression can be determined by a number of factors including;

  • Being able to take on a broader remit of responsibilities within your current role.
  • Working outside the boundaries of your current role and demonstrating examples of additional responsibilities.
  • Identifying the behaviours displayed in the next role on your career path and demonstrating how you have met these.
  • Identifying the components in the next role on your career path and creating a PDP to enable you to develop the skills and behaviours needed at this level.

    • Hours: 22 Hours Per Week

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