Jobs
>
London

    Head of Technical Operations - London, United Kingdom - UK Civil Service

    UK Civil Service
    UK Civil Service London, United Kingdom

    1 day ago

    Default job background
    Description

    Job summary

    The Cabinet Office is undergoing a significant Digital Transformation.� Over the next three years we aspire to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards. For us to meet this ambition we are aiming to further improve the conditions, processes and expertise we have in place to be set up for success. This means we need to go much further and faster and strengthen the delivery of DDaT in government. Did you know Cabinet Office Digital supports over 15,000 users across 40+ departments including Government Digital Service (GDS), Crown Commercial Services (CCS), Estates and Government Property Agency (GPA)?�

    We are looking for a Head of Technical Operations who will have the responsibility of managing a team of technology specialists totalling approximately forty staff. This includes NetOps, ServerOps and End User Computing engineers, as well as technical specialists in services such as Google Workspace, Amazon Web Services, Microsoft Azure and O365.

    The role is part of the Technology Pillar which provides, maintains and supports the IT services (hosted and public cloud infrastructure, telephony, network security, internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office. Our user base of over ten thousand includes the Cabinet Office, Crown Commercial Services, Government Property Agency and a number of Ministers.

    Job description

    You will:

  • provide leadership to and management of the CDIO Technology Team�s Operations and Cloud Services team.
  • Line management of up to 6 team leads and overall responsibility for a team of forty staff.
  • collaborate with the principal enterprise architect, product managers, business analysts, delivery managers and others as part of cross-functional agile delivery teams
  • contribute to the technical evaluation of proposals from third party suppliers, as part of government procurement processes
  • work closely with external suppliers to ensure that their services meet Cabinet Office requirements and HMG standards
  • help enable the reuse of patterns, tools, and components across Cabinet Office and wider government
  • forge a close working relationship with the Cabinet Office Digital Technology Live Services team, who provide the frontline Service Desk to ensure a seamless service is delivered to our users

    • Person specification

    Essential Criteria:

  • Asset and configuration management. You can manage configuration management for the organisation, ensuring value for the business and adherence to company policies. Ensures changes to assets are recorded and controlled appropriately. Promotes organisational commitment to asset control.
  • Business analysis (IT operations). You can lead investigative work into problems with and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements. You know how to absorb large amounts of conflicting information and use it to produce solutions.�
  • Continual service improvement. You know how to analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements. You help to evaluate and establish requirements for the implementation of changes by setting policy and standards.�
  • Ownership and initiative. You can take accountability of issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes.�
  • Relationship management. You can determine strategic vision and direction. You know how to positively influence important senior stakeholders. You can provide an arbitration function.�
  • Service Management Framework knowledge. You have an expert certificate in Service Management Framework qualification and an industry understanding of how to implement the framework into numerous environments.�
  • Service reporting. You know how to leverage your data analytics skills to enhance business performance.�
  • Strategic thinking. You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.�
  • Technical understanding. You thoroughly understand the technical concepts required for the role and can explain how these fit into the wider technical landscape.�
  • User focus. You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user.�

    • Additional information:

    A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

    Benefits

    Alongside your salary of �68,790, Cabinet Office contributes �18,573 towards you being a member of the Civil Service Defined Benefit Pension scheme.
  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A which provides an attractive pension, benefits for dependants and average employer contributions of 27%.
  • A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
  • Clear Engineering Recruitment LTD

    Technical Operative

    1 day ago

    Clear Engineering Recruitment LTD London, United Kingdom

    **Technical Operative** · **Cannon Street** · **£28,000 - £29,000 Basic (OTE £35,000 - £40,000) + Training + Progression** · This is an exciting opportunity for a site operative within the recycling industry. Enjoy in-house training leading for you to progress into more technical ...

  • Jellyfish Pictures Ltd

    Technical Operator

    6 days ago

    Jellyfish Pictures Ltd London, United Kingdom

    **Job Title**:Technical Operator · **Department**:Data Lab · **Description**:We are seeking a Technical Operator to join our Data Lab team. The Data Lab team will deliver technical services, 7 days per week to our animation and visual effects teams, there this role will require w ...

  • VIOOH

    Head of Technical Operations

    1 week ago

    VIOOH London, United Kingdom

    **Role Title: Head of Technical Operations** · **Reports to: Director of Technical Operations** · **Location: Hybrid working environment (Remote and Paddington, London)** · **Role Type: Permanent, Full-time · How do we say our name, well it sounds like 'view'. It's also a lot sho ...

  • Vivacity Labs

    Technical Operations Assistant

    1 week ago

    Vivacity Labs London, United Kingdom

    We are looking for a passionate Technical Operations Assistant to join our Technical Delivery team. Salary: £24,856. Reporting to: Rachel Holden, Technical Delivery Team Lead. Location: London with work from home and flexible options. · We are currently rolling out thousands of s ...

  • Capita

    Head of Technical Operations

    1 day ago

    Capita London, United Kingdom

    Purpose of the role: · To manage and lead on all Technical aspects of Mechanical and Electrical Services / compliance and Projects. Ensuring across all PFI contracts the systems and processes are set up and managed to ensure regulatory compliance. · **Job title**: · Head of Techn ...

  • Secret Intelligence Service

    Technical Operations Officer

    1 day ago

    Secret Intelligence Service London, United Kingdom

    **About Us** · We are SIS. Our mission is to protect the security and economic wellbeing of the UK from overseas threats such as regional instability, terrorism, and cyber-attacks. Working across the globe and in close partnership with MI5 and GCHQ, we help the Government to coun ...

  • JOLT Charge

    Operations Technical Support

    2 days ago

    JOLT Charge London, United Kingdom

    **About Us** · - Here at JOLT, we're on a mission to · _ Accelerate the shift to zero-emissions mobility_. Electric Vehicles (EVs) will play a pivotal role in supporting a future based on renewable energy. That's why we are building a large-scale network of 100% renewable powered ...

  • ISS Facility Services

    Technical Operations Supervisor

    3 days ago

    ISS Facility Services London, United Kingdom

    **Technical Operations Supervisor** · **London** · Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don't advertise our salaries, you won't be disappointed · As Technical Operations Supervisor, you will manage a te ...

  • CreativeX

    Technical Operations Associate

    4 days ago

    CreativeX London, United Kingdom

    **Technical Operations Associate** · **Job Location**:London, England or New York, NY - Full Time (Hybrid) · **Start Date**:ASAP · **About CreativeX**: · CreativeX elevates the creative expression of data, building the global standard for creative quality. The world's biggest bra ...

  • Littlepay

    Technical Operations Lead

    1 day ago

    Littlepay London, United Kingdom

    **About us · We're Littlepay - a successful fintech headquartered in Melbourne with operations in UK, EU and USA. We are the world's only payment processor specialising in the transit and mobility sector. We operate a payments platform that enables customers to pay for public tra ...

  • PiPcall

    Technical Operations Executive

    1 week ago

    PiPcall London, United Kingdom

    **We are the everywhere phone system for the everywhere office - on a mission to empower business mobility.** · The primary focus of the PiPcall operations team is the customer. Our key objective is to ensure that PiPcall always delivers an excellent level of service to its custo ...

  • Park Circus Group

    Technical Operations Assistant

    17 hours ago

    Park Circus Group London, United Kingdom

    **Technical Operations Assistant** · **Full time role in London (hybrid working)** · **About Park Circus** · Park Circus is a global film distributor with offices in Glasgow, London, Los Angeles and Paris, with a sales presence in Australia, Germany and Japan. · We represent over ...

  • QVC

    Broadcast Technical Operator

    5 days ago

    QVC London, United Kingdom

    Thank you for your interest in joining our team Qurate Retail Group comprises six leading retail brands - QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video c ...

  • DMS

    Academy Technical Operator

    1 week ago

    DMS London, United Kingdom

    **WHO WE ARE** · We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking and ambitious and brave in ev ...

  • Zoom Video Communications, Inc.

    Ebc Technical Operations Specialist

    1 week ago

    Zoom Video Communications, Inc. London, United Kingdom

    At Zoom, we support a diverse range of customers and partners in bringing cutting-edge communication and collaboration solutions to their organizations. The Zoom Experience Center offers our customers and partners a chance to immerse themselves in our latest innovations and disco ...

  • MUFG Investor Services

    Pam Technical Operations Lead

    1 week ago

    MUFG Investor Services London, United Kingdom

    Company Description · Experience something Brilliantly **Different** with a career at MUFG Investor Services. · Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide t ...

  • Digital Realty

    Technical Operations Planning Coordinator

    3 days ago

    Digital Realty London, United Kingdom

    **Your role**: · The Technical Operations Planning Coordinator (TOPC) oversees, plans, and coordinates all maintenance requests and manages all related processes. The TOPC can act and support in first-line support (gatekeeper, basic support, admin), second-line support (nonrecurr ...

  • McDonald's Corporation

    Technical Consultant, Restaurant Operations

    1 day ago

    McDonald's Corporation London, United Kingdom

    Company Description · McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innova ...

  • Trickbox TV

    Multi-skilled Technical Operator

    1 week ago

    Trickbox TV London, United Kingdom

    You will work on outside broadcasts, live events, and live music projects. You will be highly client-focused, and have an analytical approach to decision-making and problem resolution, with experience in prioritising multiple tasks. You will be a master of all things technical, a ...

  • Bidvest Noonan

    Cody Park Technical Cleaning Operative

    2 days ago

    Bidvest Noonan London, United Kingdom

    **About The Role**: · **Technical Cleaning Operative** · **Location: Farnborough, GU14 0LL** · **Shift times: The role is working Monday to Friday from 7am - 4pm.** · Bidvest Noonan are currently recruiting for a Cleaning Operative on behalf of our client. This job is for "Data H ...